Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE CARRERA

CSR
Silay, Province Of Negros Occidental

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

MR. JAY MACATO
01.2023 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Child Caregiver

LIA ANDREA RAMOS
07.2020 - 02.2022
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Organized field trips to local museums or parks for an enriched learning experience outside the home environment.
  • Established daily routines to provide structure and predictability for children under care.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.

Education

High School Diploma -

DONA MONTSERRAT LOPEZ MEMORIAL HIGH SCHOOL
SILAY CITY
04.2001 -

Skills

  • Data Collection
  • Appointment Scheduling
  • Call Management
  • Strategic sales knowledge
  • Client Relations
  • Sales closing
  • Problem Resolution

Timeline

Customer Service Representative

MR. JAY MACATO
01.2023 - 05.2024

Child Caregiver

LIA ANDREA RAMOS
07.2020 - 02.2022

High School Diploma -

DONA MONTSERRAT LOPEZ MEMORIAL HIGH SCHOOL
04.2001 -
MICHELLE CARRERACSR