Michelle bustamante
Hana Cho
Nasipit, Agusan Del Norte
20
years of professional experience
Results-oriented professional with extensive experience in customer service and administrative support. Skilled in multitasking, relationship management, and effective communication. Committed to improving operational efficiency and addressing customer inquiries promptly.
Work History
Virtual Assistant
6 Years 2 Months- Fulfill customer orders through Shopify and DSers
- Track orders and send inquiries to sellers on behalf of the company
- File and handle to Aliexpress sellers
- List products
- Post content about the products on Facebook and Pinterest
- Reply to emails
- Tools used: Oberlo, Dsers
Customer Service Representative/ Branch Head
10 Years 10 Months- Oversee branch operation, forecast funding, achieve sales target
- Sell airline and sea vessel tickets
- Process money transfer and merchant payment transactions
- End to end report reconciliation at the end of the day
- Email Management
- Handles calls for customer inquiries and concerns
- Cross-sell other products offered by the company
- Tools used: Microsoft Outlook and company created tools/ systems
Service Crew Member/ Senior Cashier
10 Months- Take customer's orders
- Upsell other products
- Acts as a administrative assistant to store manager
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Bachelor of Science - Computer Science
- Recipient of [Award Name], [Semester, Year]
Skills
Customer service
Calendar management
Data entry
Microsoft office
Transcription services
Problem-solving
Multitasking and organization
Verbal and written communication
Relationship management
Email management
Customer and client relations
Editing and proofreading
Timeline
Virtual Assistant
Hana Cho
12.2017 - 02.2024Read More
Customer Service Representative/ Branch Head
Universal Storefront Services Corporation
09.2005 - 07.2016Read More
Service Crew Member/ Senior Cashier
Rose En Honey Foodline ( Jollibee Foods Corp Franchisee)
02.2004 - 12.2004Read More
Holy Name University
Bachelor of Science from Computer Science
Read More