Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ballesteros

Customer Service Support
Davao City, Province of Davao del Sur

Summary

Dynamic Customer Service Representative with proven expertise at TransferPH in enhancing customer satisfaction through effective problem-solving and active listening. Recognized for resolving conflicts efficiently and fostering a positive service culture, leading to increased loyalty and repeat business. Skilled in call management and adept at adapting to high-pressure situations.

Overview

5
5
years of professional experience
1
1
Language

Work History

Customer Service Representative

TransferPH
09.2019 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Iqor Ph
03.2020 - 09.2020
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Bachelor of Science - Social Work

University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Complaint resolution

Call center experience

Customer relations

Problem resolution

Critical thinking

Timeline

Customer Service Representative

Iqor Ph
03.2020 - 09.2020

Customer Service Representative

TransferPH
09.2019 - 12.2024

Bachelor of Science - Social Work

University of Mindanao
04.2001 -
Michelle BallesterosCustomer Service Support