Dynamic Customer Service Representative with proven expertise at TransferPH in enhancing customer satisfaction through effective problem-solving and active listening. Recognized for resolving conflicts efficiently and fostering a positive service culture, leading to increased loyalty and repeat business. Skilled in call management and adept at adapting to high-pressure situations.
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Call center experience
Customer relations
Problem resolution
Critical thinking