Michelle Ballesteros
Customer Service Support
Davao City, Province of Davao del Sur
Summary
Dynamic Customer Service Representative with proven expertise at TransferPH in enhancing customer satisfaction through effective problem-solving and active listening. Recognized for resolving conflicts efficiently and fostering a positive service culture, leading to increased loyalty and repeat business. Skilled in call management and adept at adapting to high-pressure situations.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Representative
TransferPH
09.2019 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Iqor Ph
03.2020 - 09.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Science - Social Work
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Call center experience
Customer relations
Problem resolution
Critical thinking
Timeline
Customer Service Representative
Iqor Ph
03.2020 - 09.2020
Customer Service Representative
TransferPH
09.2019 - 12.2024
Bachelor of Science - Social Work
University of Mindanao
04.2001 -