Michelle Bacon
Davao,Davao Region
Summary
Dedicated Customer Service Representative with strengths in customer relationship management and query resolution. Builds rapport with customers, enhancing their shopping experience and driving repeat business. Delivers exceptional service by exceeding customer expectations and addressing complaints with professionalism.
Overview
1
1
Language
2
2
years of professional experience
Work History
Retail Customer Service Representative
Iqor
Davao, Davao Region
05.2025 - 04.2026
- Delivered exceptional service by understanding customer needs and exceeding expectations.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Built and maintained positive relationships with customers to encourage repeat business.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Resolved customer queries using active listening and problem-solving skills.
- Handled customer returns, refunds and exchanges at the customer service desk.
Healthcare Customer Service Representative
Alorica
Davao, Philippines
07.2024 - 03.2025
- Assisted customers with product-related queries, feedback, and complaints, providing solutions to enhance their experience.
- Established positive relationships with customers through attentive service and professional communication, fostering trust and satisfaction.
- Checked formularies to confirm medication coverage for selected plan parts, ensuring members received accurate information.
- Review drug tiers and copays to compare member costs clearly.
- Recommend lower-cost generics when brand copays drive higher member costs.
- Maintain strict HIPAA privacy compliance when handling sensitive health data.
Education
Bachelor of Secondary Education
University of Mindanao
Davao CitySkills
- Product knowledge
- Client relationship management
- Customer engagement
- Sales support
- Query resolution
- Feedback management
- Data privacy
- Health and safety awareness
- Analytical and critical thinking
- Verbal communication
- Active listening
- Conflict resolution
- Rapport building
- Commitment to excellence
- Problem-solving
Languages
English
Advanced
C1
Interests
Outdoor Camping & Cooking: Shows strong planning, teamwork, and quick problem-solving
Swimming: stress management, and physical endurance
Karaoke: Demonstrates confidence, high energy, and great communication
Timeline
Retail Customer Service Representative
Iqor
05.2025 - 04.2026
Healthcare Customer Service Representative
Alorica
07.2024 - 03.2025
Bachelor of Secondary Education
University of Mindanao