Open To Work
MICHELLE ARREZA
Surigao City, Province Of Surigao Del Norte
Work Preference
Summary
Professional with strong clerical experience, prepared to support office operations efficiently. Skilled in data entry, document management, and scheduling. Known for reliability, adaptability, and collaboration in team settings. Proven ability to thrive in fast-paced environments while maintaining high standards and achieving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clerical Aide
Caraga Regional Hospital
Surigao City, Province Of Surigao Del Norte, Philippines
06.2024 - Current
- Assisted in managing patient records and documentation for accuracy and completeness.
- Coordinated scheduling of appointments and follow-ups for patients and medical staff.
- Maintained inventory of office supplies, ensuring timely replenishment to support operations.
- Performed data entry tasks in electronic health record systems with attention to detail.
- Organized files and documents to streamline access for healthcare professionals.
- Supported administrative functions by answering phone calls and addressing inquiries effectively.
- Collaborated with team members to improve workflow efficiency within the clerical department.
- Trained new clerical aides on procedures, enhancing overall team productivity and performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Coordinated meetings by reserving conference rooms, preparing agendas, and distributing materials in advance.
- Provided exceptional customer service by addressing inquiries promptly and professionally using both email and telephone communication channels.
- Utilized Microsoft Office Suite programs proficiently to compose documents, create spreadsheets, develop presentations as needed.
- Contributed to a well-organized work environment by keeping supplies stocked and equipment in good working order.
- Reduced errors in data entry tasks by double-checking work before submission or distribution.
- Maintained up-to-date databases, ensuring accurate recordkeeping and easy access to information.
- Supported office staff with daily tasks, ensuring the smooth running of the workplace.
- Handled confidential documents with discretion to protect sensitive company information.
- Conducted thorough research on various topics as requested by supervisors or colleagues to help inform decision-making processes within the organization.
- Performed quality control checks on outgoing correspondence to maintain professional standards within all written communications.
- Aided management in budget tracking efforts, monitoring expenditures for office supplies throughout the fiscal year.
- Prepared travel arrangements for executives by booking flights, lodging accommodations, and ground transportation services ensuring a smooth trip experience.
- Assisted in streamlining administrative processes for faster response times and increased productivity.
- Provided backup support for reception duties such as greeting visitors warmly upon arrival or answering incoming phone calls courteously.
- Assisted in the preparation of reports and presentations for internal meetings and client conferences.
- Enhanced office efficiency by organizing files, scheduling appointments, and maintaining accurate records.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Edited documents to keep company materials free of grammar errors.
Sales Manager
Trende Shop
Surigao City, Province Of Surigao Del Norte, Philippines
04.2014 - 06.2015
- Developed and implemented sales strategies to increase market share.
- Trained and mentored junior sales staff to enhance team performance.
- Analyzed customer feedback to refine product offerings and improve satisfaction.
- Collaborated with marketing team to align promotional efforts with sales goals.
- Conducted regular performance reviews to assess team progress and set targets.
- Streamlined sales processes, resulting in improved efficiency across the department.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Store Associate
Nickel Drug Store
Surigao City, Province Of Surigao Del Norte, Philippines
06.2010 - 05.2012
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through regular stock checks and reordering processes.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Collaborated with team members to improve store layout for optimal customer flow.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
High School Diploma -
SAMAR NATIONAL HIGH SCHOOL
Catbalogan, Province Of Samar, PhilippinesBachelor of Science - Information And Communication Technology
SURIGAO STATE UNIVERSITY
Surigao City, Province Of Surigao Del Norte, Philippines04-2014
Skills
- Copying documents
- Faxing documents
- Maintaining office supplies
- File organization
- Microsoft office
- Scheduling appointments
- Filing systems
- Work prioritization
- Document management
- Spreadsheet creation
- Calendar management
- Presentation preparation
- Report preparation
- Email management
- Scanning files
- Relationship building
- Organizing and categorizing
- Data entry
- Office management
- Excel spreadsheets
- Appointment scheduling
- Staff management
- Data analysis
- Filing and data archiving
- Copywriting and editing
- Mail handling
- Social media
Certification
- Narciso Street, CARAGA REGIONAL HOSPITAL - 2024-2027
Additional Information
I am a hardworking and responsible individual with a positive attitude and a willingness to learn. I have good communication and interpersonal skills, and I can work well both independently and as part of a team. I am organized, reliable, and able to handle tasks efficiently. I am eager to gain more experience and improve my skills, especially in a customer service environment
Timeline
Clerical Aide
Caraga Regional Hospital
06.2024 - Current
Sales Manager
Trende Shop
04.2014 - 06.2015
Store Associate
Nickel Drug Store
06.2010 - 05.2012
High School Diploma -
SAMAR NATIONAL HIGH SCHOOL
Bachelor of Science - Information And Communication Technology
SURIGAO STATE UNIVERSITY
Listening to music Cooking and trying new recipes, Helping family members with errands Using social
I enjoy spending my free time listening to music, which helps me relax and stay focused. I also like cooking and trying new recipes, as it allows me to be creative and learn new skills. In addition, I often help my family with errands, which has taught me to be responsible and dependable. I also use social media to learn new things and stay updated on trends and useful information.