Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE ARCILLA

MICHELLE ARCILLA

Senior CSR
MABALACAT CITY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Aide

LGU Mabalacat Municipality
MABALACAT CITY
07.2019 - Current
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Assisted development and implementation of new administrative procedures.

Senior Customer Service Representative

Concentrix
MABALACAT CITY
01.1999 - 08.2021
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Visited customer offices to handle on-site concerns and maximize account loyalty.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Researched product locations at different facilities to arrange and coordinate drop shipments.

Outgoing Quality Inspector

Amertron Inc.
CSEZ, Clarkfield
09.1998 - 12.1998

Education

Bachelor Of Science In Accountancy (BSA) - Accounting

HOLY ANGEL UNIVERSITY
Angeles City
06.1994 - 04.1998

Skills

English Communication Skill

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Timeline

Administrative Aide

LGU Mabalacat Municipality
07.2019 - Current

Senior Customer Service Representative

Concentrix
01.1999 - 08.2021

Outgoing Quality Inspector

Amertron Inc.
09.1998 - 12.1998

Bachelor Of Science In Accountancy (BSA) - Accounting

HOLY ANGEL UNIVERSITY
06.1994 - 04.1998
MICHELLE ARCILLASenior CSR