MICHELLE ANN SANDOVAL
Makati
Summary
My experience in the healthcare industry spans 14 years and I have advanced knowledge in claims, authorization, benefits, and enrollment. I am an encouraging manager who possesses talents for team building, leadership, and motivation, as well as excellent customer relations aptitude and relationship-building skills. Skilled in utilizing self-assured decision-making abilities and sound judgment to positively affect the success of a company. Focused on utilizing training, monitoring, and morale-building skills to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Optum Global Advantage
08.2011 - Current
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Coordinated leadership workshops to educate team members on best practices to optimize productivity
Subject Matter Expert
Optum Global Advantage
02.2014 - 12.2017
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Drove innovation by encouraging exploration of novel approaches to project challenges.
- Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
Education
Bachelor of Arts - Bachelor of Fine Arts Major in Advertising
Batangas State University
Batangas City03.2008
Skills
- Employee Performance Evaluations
- Recruiting and Interviewing
- Project Management
- Business Development
- Training
- Individual Development Plan
- Strategic planning
- Operations management
- Healthcare
- Claims
- Authorizations
- Benefits
- Enrollment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- P.I.C Hero 2019
- Service Hero Nominee 2021
- Service Hero Nominee 2024
- Domain Interviews
- Top Team Lead
Timeline
Subject Matter Expert
Optum Global Advantage
02.2014 - 12.2017
Assistant Manager
Optum Global Advantage
08.2011 - Current
Bachelor of Arts - Bachelor of Fine Arts Major in Advertising
Batangas State University
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