MICHELLE ACOSTA LEGASPI
Dasmarinas City
Summary
Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
Overview
11
11
years of professional experience
Work History
Real Estate Virtual Assistant
REVAGLOBAL
02.2022 - Current
- To determine different types of properties in the market and comparables
- Determine how much to offer by computation and generate a reasonable and profitable amount that matches the property market value
- Cold calling and customer follow-up
- Reach out to real estate agents in charge of a listing and get as much information about the property's current condition, negotiate and provide a verbal offer, and write a formal letter of intent for the offer.
- Managed customer inquiries through email and telephone communication.
- Responded to customer issues to provide immediate resolution and improve retention.
Team Member
Paypal Corp. Phils.
Filinvest Alabang, Muntinlupa, NCR
10.2021 - 01.2022
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Resolved issues quickly to maintain productivity goals
- Assisted customers on how to use PayPal services, check on the status of transactions, and answer frequently asked questions.
Senior Specialist
IQOR
Dasmarinas, Cavite
08.2019 - 05.2021
- Supported department leadership in implementing new policies, procedures, and controls
- Identified areas in need of critical improvement and implemented strategies to achieve targets
- Followed all company policies and procedures to deliver quality work
- Assisted customers about their postpaid subscriptions with Sprint, handled billing, collections, and basic troubleshooting
- Handled escalation calls.
Team Coach Production/Resolution Specialist
FIS Global Solutions
Makati, NCR
10.2014 - 05.2019
- Provided primary customer support to internal and external customers
- Handled escalation calls to make sure the issue was resolved professionally and in a timely manner
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Worked with the management team to implement the proper division of responsibilities
- Mentored newly hired employees on how to take in phone calls, tool navigation, and answer their product-related questions.
Customer Service Representative
VXI
Makati, NCR
02.2013 - 05.2014
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered and assisted customers regarding their needs and questions with their AT&T account.
Education
Business Administration Major in Management -
Philippine Christian University
03.2004
Skills
- Complaint resolution
- Training and mentoring
- Sales expertise
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Self-Motivated
- Creative problem solving
- Knowledgeable in MS Office Applications
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Fast Learner
- Self Motivation
- Time Management
Profession And Objective
Throughout my past professional career, I have undertaken various important responsibilities with utmost sincerity, with an urge to work both independently and well, in a team, I am positioned to meet your expectations and hopefully exceed it in the future. Since I started in the BPO industry in 2007, I can say that my communication skills both verbal, written and comprehension are excellent and handling customers from North America is no longer a challenge for me since I got used to their approach and I can always build connection and not only understand but to make sure I resolve their concerns.
Personal Information
- Date of Birth: 08/07/83
- Marital Status: Single
Timeline
Real Estate Virtual Assistant
REVAGLOBAL
02.2022 - Current
Team Member
Paypal Corp. Phils.
10.2021 - 01.2022
Senior Specialist
IQOR
08.2019 - 05.2021
Team Coach Production/Resolution Specialist
FIS Global Solutions
10.2014 - 05.2019
Customer Service Representative
VXI
02.2013 - 05.2014
Business Administration Major in Management -
Philippine Christian University
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