MICHELLA SASABO
SUPPORT SPECIALIST
CEBU,ILI
Summary
Accomplished revenue collector with expertise in debt collection, customer negotiation, and data management. Proven ability to enhance collection rates and optimize processes, ensuring accurate financial reporting and timely collections.
Overview
1
1
Language
15
15
years of professional experience
Work History
Revenue Collector, Data Encoding and Support
Municipality
04.2023 - Current
- Collected overdue payments through effective communication with residents and businesses.
- Negotiated payment arrangements with customers experiencing financial difficulties, minimizing losses while preserving relationships.
- Resolved customer inquiries regarding billing discrepancies and payment options efficiently.
- Processed financial transactions accurately using municipal payment systems.
- Trained new staff on revenue collection procedures and best practices for customer service.
- Analyzed collection data to identify trends and recommend process improvements to management.
- Evaluated and implemented new technologies to improve efficiency and accuracy in the revenue collection process.
E-Book Reading Data Support and Analysis
Innodata Knowledge Services
07.2011 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Information Technology
University of Cebu
Banilad, Cebu City 05.2001 -
Skills
Debt collection
Payment processing
Invoice management
Customer negotiation
Data analysis
Recordkeeping and documentation
Data management
Accounting principles
Training staff
Problem-solving abilities
Critical thinking
Time management
Task prioritization
Detail orientation
Timeline
Revenue Collector, Data Encoding and Support
Municipality
04.2023 - Current
E-Book Reading Data Support and Analysis
Innodata Knowledge Services
07.2011 - 01.2013
Bachelor of Science - Information Technology
University of Cebu
05.2001 -