Michelangelo Wong
Mexico, Province Of Pampanga
Summary
Proven Freight Operations Manager with a track record of enhancing operational efficiency and financial performance at Afaq Express. Skilled in carrier negotiations and fostering teamwork, I've successfully developed logistics solutions that meet customer needs while achieving cost savings. Leveraging analytical thinking and effective communication, I've driven growth and improved service standards across roles.
Overview
15
15
years of professional experience
Work History
Freight Operations Manager
Afaq Express
Riyadh, Saudi Arabia
10.2021 - Current
- Boosted operational efficiency by regularly analyzing data, identifying areas for improvement, and implementing action plans.
- Managed budget, controlled expenses, and achieved financial targets in freight operations.
- Collaborated with sales team to understand customer requirements and deliver tailored logistics solutions.
- Developed strong relationships with carriers and vendors for better service levels and cost savings.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Prospected for leads to build pipeline and convert to sales opportunities.
Freight Manager
Integrated Quick Solutions Trading Co. (IQS)
Riyadh, Saudi Arabia
01.2018 - 09.2021
- Maintained comprehensive knowledge of relevant regulations governing international trade, ensuring compliance throughout all transactions.
- Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
- Analyzed industry trends to develop strategic plans for future growth within the freight department.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
- Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
Freight Team Leader
Aramex
Riyadh, Saudi Arabia
09.2012 - 12.2017
- Prioritized urgent requests while managing routine tasks efficiently ensuring timely completion of all assignments.
- Delegated tasks effectively among team members based on individual strengths while ensuring balanced workload distribution.
- Implemented effective communication channels between departments to ensure smooth workflow across all areas of the operation.
- Started in Aramex as an invoicing team member then transferred to logistics then to freight team. Learned & experienced through continuous training, promotion through the ranks & by personal career development.
- Managed freight budgets effectively, identifying cost-saving measures and negotiating vendor contracts for better pricing.
- Increased on-time delivery rates by optimizing loading schedules and coordinating with transportation providers.
- Facilitated regular team meetings to discuss progress updates, address concerns or challenges, and track goal achievements collectively as a group.
Clearance Officer
Cargohaus Clark
Angeles City, Province Of Pampanga, Philippines
08.2009 - 08.2011
- Coordinated clearance of incoming containers inside Clark Free Zone.
- Corresponded with brokers & Philippine Customs official regarding documentation.
- Completed accurate reports for weekly audits.
- Anticipated, identified and resolved problems delaying timely release or movement of freight.
Education
Bachelor of Science - Physical Therapy
Philippine College of Health Sciences
Manila, Metro Manila, Philippines04-2004
Skills
- Staff training and development
- Transportation planning
- Warehouse management
- Carrier negotiations
- Documentation management
- Logistics management
- Cost analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Verbal and written communication
- Decision-making
- Daily operations management
- Shipment tracking
- Self motivation
- Interpersonal skills
- Analytical thinking
- Operations management
- Documentation
- Goal setting
- Freight management
Timeline
Freight Operations Manager
Afaq Express
10.2021 - Current
Freight Manager
Integrated Quick Solutions Trading Co. (IQS)
01.2018 - 09.2021
Freight Team Leader
Aramex
09.2012 - 12.2017
Clearance Officer
Cargohaus Clark
08.2009 - 08.2011
Bachelor of Science - Physical Therapy
Philippine College of Health Sciences