Michealle Fresnillo
Iloilo City,Philippines
Summary
Results-oriented leader with over 5 years of experience in team supervision and lead generation within fast-paced environments. Proven ability to develop and implement effective training programs, analyze data to optimize strategies, and foster cross-functional collaboration. Skilled in team motivation, people management, and coaching to enhance individual and overall team performance. Eager to leverage strong leadership and analytical skills to drive success for a dynamic organization. Builds capable teams through targeted mentoring, clear delegation, and ongoing performance review. Coordinates with cross-functional colleagues to improve project delivery while strengthening communication, accountability, and day-to-day team engagement.
Overview
9
9
years of professional experience
Work History
Team Leader
Lead Generation Donor and Creation Inc.
Iloilo City
09.2021 - Current
- Spearheaded team performance to achieve lead generation goals.
- Developed and implemented comprehensive training programs for new team members.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Coordinated cross-functional collaboration to improve project efficiency.
- Mentored team members through targeted coaching sessions, elevating individual performance.
- Empowered team members by delegating responsibilities based on individual strengths and expertise.
- Streamlined team workflows and implemented efficient work processes, regularly reviewing performance metrics to boost productivity.
Voice Agent
Lead Generation Donor and Creation Inc.
Mandurriao, Iloilo
11.2017 - 09.2021
- Generated leads through appointment setting and cold calling initiatives
- Provided Medicare Supplement (Medsupp) product information and support
- Delivered exceptional customer service to resolve inquiries and ensure satisfaction
Education
Bachelor - Physical Education
West Visayas State University
Iloilo City04-2016
Skills
- Appointment setting
- Customer service representative
- Medicare supplements
- Team leadership
- Microsoft Office (Word, Excel, Powerpoint)
- Google workspace (Gmail, Docs, sheets)
- Teamwork and collaboration
- Attention to detail
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Performance coaching
- Client communication
- Team building coordination
- Performance monitoring
- Team development strategies
- Target achievement
Timeline
Team Leader
Lead Generation Donor and Creation Inc.
09.2021 - Current
Voice Agent
Lead Generation Donor and Creation Inc.
11.2017 - 09.2021
Bachelor - Physical Education
West Visayas State University