Summary
Overview
Work History
Education
Skills
Hobbies
Interests
Timeline
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MICHAEL VINCENT W. VELASQUEZ

Operations Assistant, Full-Time Coding Coach
Calasiao, Pangasinan

Summary

Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.

Overview

4
4
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages

Work History

Operations Assistant

The Coding School
08.2023 - Current
  • Worked with online tutors to find a suitable schedule for them and their students.
  • Tracked operational data and drafted reports, relaying findings to upper management.
  • Managed database and spreadsheet updates, entering client and operational data to support traceability.
  • Planned routine operations and special projects under direction of operations manager.

Customer Service Representative

The Coding School
08.2023 - Current
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Assisted customers with product-related questions, feedback and complaints.
  • Addressed customer service enquires quickly and accurately.
  • Monitored email to promptly collect and respond to complaints.
  • Gave out information and advice about available course options.
  • Kept detailed records of customer interactions for future reference.

Online Tutor

The Coding School
06.2021 - Current
  • Taught over 2000 hours of classes from Game Development with Roblox, Unity, as well as Scratch, Python Basics, VexCode VR, and Minecraft Education.
  • Worked with compassion and patience, supporting students through learning difficulties to achieve positive outcomes.
  • Used exceptional communication and interpersonal skills to build positive student rapport, increasing desire to learn.
  • Built academic confidence and competence in students, increasing engagement with education systems.
  • Examined feedback and made necessary changes to improve practice.
  • Modelled respect for students' diverse cultures, language skills and experiences to create welcoming environment.
  • Established strong rapport with students, fostering a positive and motivating learning environment.
  • Evaluated the effectiveness of instructional materials and methods, refining lesson plans based on student feedback and performance data.
  • Motivated students in positive learning environment to build academic confidence.
  • Participated in ongoing professional development opportunities to stay current on best practices for online tutoring and education.

Education

SMA-IPA -

Sekolah Monte Sienna
Indonesia
07.2018

Skills

  • Building and scripting in Roblox Studio

  • Google Workspace (Sheets, Forms)

  • Handling Zoom Meetings

  • Facebook Meta Suite

  • Product Knowledge

  • Data Acquisition

  • Customer Data Management

  • Shopify (for admin/logistics)

  • Personalized Learning

  • Building Rapport with Students

  • Data entry

  • Scheduling

Hobbies

  • Enjoys Roblox and other video games which allows me to connect more with students.
  • Participated in online esports simracing.

Interests

Motorsports

Virtual Motorsports

Timeline

Operations Assistant

The Coding School
08.2023 - Current

Customer Service Representative

The Coding School
08.2023 - Current

Online Tutor

The Coding School
06.2021 - Current

SMA-IPA -

Sekolah Monte Sienna

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MICHAEL VINCENT W. VELASQUEZOperations Assistant, Full-Time Coding Coach