Michael Vincent Barcelon
Parañaque City
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Offering solid foundation in leadership and team coordination, eager to learn and develop in dynamic environment. Brings strong focus on communication and problem-solving, ensuring smooth team operations. Ready to use and develop organizational and leadership skills in [Desired Position] role.
- Developed analytical and research skills in collaborative and detail-focused environment. Proven ability to translate complex information into actionable insights. Seeking to transition into new field, bringing strong foundation in data analysis and strategy development.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
08.2022 - 09.2024
Acting Team Manager
Alorica
11.2023 - 03.2024
Customer Service Representative
Alorica
03.2024 - 09.2024
Subject Matter Expert
Alorica
09.2024 - Current
Education
High School Diploma -
Don Bosco High School Parañaque
08-2021
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Teamwork and collaboration
- Active listening
- Customer service
- Critical thinking
- Salesforce
- Five9
- Verbal communication
- Problem resolution
- Friendly, positive attitude
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Game Changer awardee for Customer Service Representative role
Timeline
Subject Matter Expert
Alorica
09.2024 - Current
Customer Service Representative
Alorica
03.2024 - 09.2024
Acting Team Manager
Alorica
11.2023 - 03.2024
Customer Service Representative
Alorica
08.2022 - 09.2024
High School Diploma -
Don Bosco High School Parañaque
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