Michael Thomas Guaraldi
2831 E Oakland Park Blvd #311
Summary
Dynamic professional with expertise in customer relations and small business operations, honed as Owner of Precise Esthetics. Excelled in relationship management and strategic planning, achieving high client satisfaction. Proven ability to mentor teams and enhance productivity, as demonstrated at Joseph's Italian Bakery. Skilled in verbal and written communication, fostering strong client connections.
Overview
2026
2026
years of professional experience
Work History
Owner Freelance Esthetics
Precise Esthetics
1993 - Current
- Managed daily operations to ensure task completion with accuracy and efficiency.
- Developed robust client relationships, driving repeat business and referrals.
- Provided exceptional customer service by promptly addressing client concerns.
- Analyzed skin conditions and recommended appropriate products for optimal care.
- Performed various facial treatments, enhancing overall skin health.
- Implemented efficient business processes to elevate customer satisfaction.
- Maintained strict sanitation protocols, ensuring a safe environment for clients and staff.
- Advised clients on effective home-care regimens and recommended retail products.
Manager
Joseph's Italian Bakery.
2000 - 2022
- Developed strong company culture emphasizing employee engagement and continuous learning.
- Implemented improved safety procedures fostering secure working conditions for all employees.
- Achieved departmental objectives through strategic planning and performance metric execution.
- Maintained positive relationships with customers and suppliers via account development efforts.
- Motivated teams to enhance productivity while accomplishing various tasks on schedule.
- Resolved customer disputes efficiently, ensuring high service standards were upheld.
- Monitored operations closely while mentoring staff to maximize overall performance.
- Executed cross-training initiatives to promote team adaptability.
Server
Bahia Mar
2004 - 2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Trainer
The Deck Restaurant
2000 - 2004
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Assistant Manager
El Torito
1995 - 2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Host
Hilltop Steakhouse
1986 - 1994
- Managed high-pressure situations with composure while overseeing large parties during busy shifts.
- Answered customer inquiries regarding hours, seating availability, and menu details.
- Processed reservations and to-go orders by phone, providing accurate wait time estimates.
- Greeted and seated guests promptly upon arrival to enhance overall customer experience.
Education
Cosmetology Esthetics
Ogle School
TX09.2002
Associate of Arts -
Bunker Hill Community College.
Boston, MA06.1990
College Prep
Malden High School.
Malden, WA06.1987
Skills
- Customer relations and small business operations
- Relationship management
- Verbal and written communication
Timeline
Owner Freelance Esthetics
Precise Esthetics
1993 - Current
Manager
Joseph's Italian Bakery.
2000 - 2022
Server
Bahia Mar
2004 - 2008
Server Trainer
The Deck Restaurant
2000 - 2004
Assistant Manager
El Torito
1995 - 2000
Host
Hilltop Steakhouse
1986 - 1994
Cosmetology Esthetics
Ogle School
Associate of Arts -
Bunker Hill Community College.
College Prep
Malden High School.
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