Michael Eric Rivera
Talent Acquisition Specialist
Cebu
Summary
Accomplished Talent Acquisition Specialist with a proven track record at Alorica, enhancing recruitment processes and onboarding efficiency. Expert in data analysis and project management, I excel in building strong team relationships and driving continuous improvement. Skilled in Microsoft Office and known for exceptional communication abilities, I consistently achieve positive outcomes and high satisfaction levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Talent Acquisition Specialist
Alorica
Cebu
09.2021 - 01.2025
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Technical Support Analyst
Fusion BPO
Cebu
12.2017 - 06.2020
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Customer Service Associate
Tech Mahindra - JESA ITC
11.2015 - 02.2017
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
Education
Bachelor of Science - Information Technology
Caraga State University
Ampayon Butuan City, 8600 04.2001 -
Food And Beverage Services - Food And Beverage Services
Department of Manpower Development And Placement
04.2001 -
High School Diploma -
University of Cebu
Sanciangko St, Cebu City, 6000 Cebu 06.2012 - 03.2013
Skills
Onboarding Processes
Timeline
Talent Acquisition Specialist
Alorica
09.2021 - 01.2025
Technical Support Analyst
Fusion BPO
12.2017 - 06.2020
Customer Service Associate
Tech Mahindra - JESA ITC
11.2015 - 02.2017
High School Diploma -
University of Cebu
06.2012 - 03.2013
Bachelor of Science - Information Technology
Caraga State University
04.2001 -
Food And Beverage Services - Food And Beverage Services
Department of Manpower Development And Placement
04.2001 -
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