Michael Eric Rivera
Talent Acquisition Specialist
Cebu
Summary
Accomplished Talent Acquisition Specialist with a proven track record at Alorica, enhancing recruitment processes and onboarding efficiency. Expert in data analysis and project management, I excel in building strong team relationships and driving continuous improvement. Skilled in Microsoft Office and known for exceptional communication abilities, I consistently achieve positive outcomes and high satisfaction levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Talent Acquisition Specialist
Alorica
Cebu
09.2021 - 01.2025
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Technical Support Analyst
Fusion BPO
Cebu
12.2017 - 06.2020
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Customer Service Associate
Tech Mahindra - JESA ITC
11.2015 - 02.2017
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
Education
Bachelor of Science - Information Technology
Caraga State University
Ampayon Butuan City, 8600 04.2001 -
Food And Beverage Services - Food And Beverage Services
Department of Manpower Development And Placement
04.2001 -
High School Diploma -
University of Cebu
Sanciangko St, Cebu City, 6000 Cebu 06.2012 - 03.2013
Skills
Onboarding Processes
Data-driven decision-making
Team building
Time Management
New Hire Onboarding
Excellent Communication
Project Management
Data Analysis
Microsoft Office
Analytical and Critical Thinking
New Hire Orientation
Multitasking Abilities
Training development
Timeline
Talent Acquisition Specialist
Alorica
09.2021 - 01.2025
Technical Support Analyst
Fusion BPO
12.2017 - 06.2020
Customer Service Associate
Tech Mahindra - JESA ITC
11.2015 - 02.2017
High School Diploma -
University of Cebu
06.2012 - 03.2013
Bachelor of Science - Information Technology
Caraga State University
04.2001 -
Food And Beverage Services - Food And Beverage Services
Department of Manpower Development And Placement
04.2001 -