MICHAEL RICHIE TAGUBA
Quezon City,RIZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Amazon Operation Services Philippines, Inc.
11.2018 - Current
- Retail Department entails me to assist customers regarding Placing an Order, Order Cancellations, Refunds, Replacements, Update Delivery Status/ Tracking Information, Sending Third Party Sellers emails about delayed Orders, Not Shipped, Damaged, Delivered Not Received Orders, Replacements and filing A-Z Guarantee Claims for Refunds, How to Print Shipping Invoice/Order Receipt, and creating an Amazon Account
- Prime Membership is also one of the main concerns such as: Prime Membership Sign-up, Cancellations and Refunds, Change Default Payment, Switch Monthly Plan to Annual and vice versa, Prime Discounts Eligibility and Approval, Prime issues such as refund for unknown/unauthorized charges on a different Amazon Account
- Account Change Support Caters customers with concerns on their Amazon Account for: Accounts Locked, Change Password, Updating Email/ Phone Number/ Address/ Payment Methods/ / Processing Unauthorized Account Activity Form for investigation and refunds for unauthorized charges.
Customer Service Representative
FIS Global Solutions
09.2016 - 07.2018
- I handled contacts regarding Credit/Debit Cards: Card Activation/ Deactivation, New Cards Requests, Declined Transactions, Lifting Specific Restrictions on the Cards, Adding Authorized Users on the Credit Card Account as well as Request for Issuance of cards for authorized users, Billing Information, Statement print-outs, Dispute for unauthorized charges
- Website Support: I handle issues for Accounts Creation, Accounts Locked, Change Password, Updating Email/ Phone Number/ Address/ Payment Methods/ Reinstating Accounts on Temporary Hold, How to Print Shipping Invoice/Order Receipt as well.
Education
Bachelor of Laws LLB -
San Sebastian College-Recoletos Manila
AB Political Science (Graduate) -
Araullo University Cabanatuan City
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
References
- Kirk Hernandez (Team Manager), 0962550589, IntouchCX -Airbnb Claims Department
- Princess Manansala (Colleague), 09387611009, IntouchCX -Airbnb Claims Department
- Lorraine Sy (Team Manager), 09989501296, Amazon Operation Services Philippines, Inc.
Timeline
Customer Service Agent
Amazon Operation Services Philippines, Inc.
11.2018 - Current
Customer Service Representative
FIS Global Solutions
09.2016 - 07.2018
Bachelor of Laws LLB -
San Sebastian College-Recoletos Manila
AB Political Science (Graduate) -
Araullo University Cabanatuan City