Michael Rae Sumalisid
Guiguinto
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and satisfaction at FIS Global Solutions through empathetic conflict resolution and proficient complaint handling. Leveraging critical thinking and comprehensive call center experience, I consistently delivered solutions that aligned with company goals, resulting in a significant improvement in customer service metrics.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
FIS Global Solutions
02.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Telus International Philippines
03.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Hospitality Management - Hotel And Motel Management
Bulacan State University
Bulakan, Bulacan 2022
Bachelor Of Technical Teacher Education - Education
Bulacan Polytechnic College
Malolos, Bulacan 2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
FIS Global Solutions
02.2023 - 09.2023
Customer Service Representative
Telus International Philippines
03.2022 - 11.2022
Hospitality Management - Hotel And Motel Management
Bulacan State University
Bachelor Of Technical Teacher Education - Education
Bulacan Polytechnic College
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