Michael N. Torres
Tondo Manila,
Summary
A call center associate with over 15 years experience in Business process outsourcing operations with fast paced environments, ability to handle multiple accounts upon designation, Familiar with the aspects of BPO industry, including Reports, Sales, Systems and numerous operational functions.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
Work History
Sales Associate
Exceed / Reimage / KAPE
09.2017 - 11.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Customer Service Associate
Access Worldwide
11.2016 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service
Citi CBPS, Mortgage
09.2013 - 09.2014
- US Cards /
Travel Consultant
West Contact Services, Ceasars Entertainment Hotel and Casino
05.2010 - 09.2013
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Call Center Associate
DELL vostros, Open Access Marketing
07.2008 - 01.2010
- Expert Debt Solutions
- Education Advance
- EDU Inbound
- Dish Network
- Vonage
Associate
Contact Center .Com
01.2007 - 06.2008
- In charge sales in a period of time for multiple accounts
- Edu debt solutions (loan consolidation)
- International Platinum Credit Card
- Credit card loan Consolidation
Agent, Pharmacy
Call Expand Incorporated
07.2006 - 01.2007
- In Charge of making Sales for
- Pharmaceutical Account
- Support
Education
Bachelor of Science - Fine Arts, Advertising
University of the East
01.1999 - 04.2006
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St, Joseph School
01.1989 - 04.1999
Skills
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Timeline
Sales Associate
Exceed / Reimage / KAPE
09.2017 - 11.2022
Customer Service Associate
Access Worldwide
11.2016 - 07.2017
Customer Service
Citi CBPS, Mortgage
09.2013 - 09.2014
Travel Consultant
West Contact Services, Ceasars Entertainment Hotel and Casino
05.2010 - 09.2013
Call Center Associate
DELL vostros, Open Access Marketing
07.2008 - 01.2010
Associate
Contact Center .Com
01.2007 - 06.2008
Agent, Pharmacy
Call Expand Incorporated
07.2006 - 01.2007
Bachelor of Science - Fine Arts, Advertising
University of the East
01.1999 - 04.2006
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St, Joseph School
01.1989 - 04.1999
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