Michael Marlon Apuan
Multilingual Professional
Dasmariñas City
Overview
15
15
years of professional experience
3
3
Languages
Work History
Multilingual System Administrator
PENBROTHERS
06.2023 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users.
Spanish Sales Expert
TECHLOG CENTER PHILIPPINES - ASURION
01.2021 - 06.2023
- Claims processing and protection program selling and recommendations
- Upgrades upsell
Spanish Technical Advisor (Tier 4)
CONCENTRIX
03.2019 - 12.2021
- Provides most advanced technical services via phone and chat
- Warranty claims, subscription inquiries
Spanish Technical Support
TCL ONLINE SERVICES INC.
02.2018 - 02.2019
- In-house ticket management for home repair services, warranty replacements, technical services via phone and email
Spanish Ticket Officer
HARTE HANKS PHILIPPINES INC
09.2016 - 12.2017
- Handles all customer relation concerns and supervisor calls
- Directly coordinates with box office for group sales
Lead Executive
INFOSYS
04.2014 - 04.2016
- Supervised collections team
- Process reconstruction in field of credit, accounts payable and receivables
Verification Analyst
FIRST ADVANTAGE
08.2012 - 08.2013
- Performs data and reports modelling/analysis for candidates which entails comprehensive background checks furthermore entitlement to work
CSR / Claims Specialist
APAC CUSTOMER SERVICES INC.
05.2010 - 07.2012
- Liable for everything that comprises health insurances (claims, benefits, account receivable, predetermination, authorization/referral and appeals)
Education
Spanish Language Course
Instituto Cervantes De Manila
Makati City, Metro Manila, Philippines01-2016
Bachelor of Arts - Music Education
Philippine Women's University
Manila, Metro Manila, Philippines 04.2001 -
Skills
System monitoring
Remote Access
Network troubleshooting
Software installation
Windows administration
Product sales
Credit reporting
Collections procedures
Customer relationship management
Timeline
Multilingual System Administrator
PENBROTHERS
06.2023 - Current
Spanish Sales Expert
TECHLOG CENTER PHILIPPINES - ASURION
01.2021 - 06.2023
Spanish Technical Advisor (Tier 4)
CONCENTRIX
03.2019 - 12.2021
Spanish Technical Support
TCL ONLINE SERVICES INC.
02.2018 - 02.2019
Spanish Ticket Officer
HARTE HANKS PHILIPPINES INC
09.2016 - 12.2017
Lead Executive
INFOSYS
04.2014 - 04.2016
Verification Analyst
FIRST ADVANTAGE
08.2012 - 08.2013
CSR / Claims Specialist
APAC CUSTOMER SERVICES INC.
05.2010 - 07.2012
Bachelor of Arts - Music Education
Philippine Women's University
04.2001 -
Spanish Language Course
Instituto Cervantes De Manila