Travel
Michael Kenneth Miranda
Aspiring Cabin Crew Member
2173 A. Linao St., Manila
Summary
Dynamic, aspiring cabin crew member with customer service experience from a family-owned retail business and leadership capabilities from college organization involvements. Adept at resolving inquiries, problem-solving, and thriving in fast-paced settings; committed to delivering exceptional, customer-centric passenger experiences through empathy and adaptability.
Overview
5
5
years of professional experience
Work History
Retail Assistant (Family Business)
Kokok Poultry Supply
03.2020 - Current
- Assisted customers by providing product information, answering inquiries, and resolving issues.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
Intern
Mandaluyong City Hall, Engineering Department
06.2024 - 08.2024
- Participated in project meetings, documenting discussions and action items to facilitate effective communication among team members.
- Maintained organized project files and documentation, ensuring easy access to information for team members during project execution.
Education
Bachelor of Science - Mechanical Engineering
Don Bosco Technical College
Mandaluyong City 04.2001 -
Skills
Customer service
Customer assistance
Patience and empathy
Complaint handling
Oral and written communication (English and Filipino) proficiency
Problem-solving abilities
Team leadership
Teamwork and collaboration
Cultural awareness
Interests
Language Learning
Photography
Timeline
Intern
Mandaluyong City Hall, Engineering Department
06.2024 - 08.2024
Retail Assistant (Family Business)
Kokok Poultry Supply
03.2020 - Current
Bachelor of Science - Mechanical Engineering
Don Bosco Technical College
04.2001 -
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