MICHAEL KARL DIMARUCOT
Quezon City, Metro Manila
Summary
Energetic and adaptable professional with a strong ability to effectively manage operations and streamline processes. Skilled in optimizing workflows and well-versed in the key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering a collaborative team environment. Offering strong leadership capabilities and a genuine passion for delivering exceptional customer service. Excited to continue learning and growing in a dynamic environment. Possesses the ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills. Ready to utilize and further develop leadership and customer service skills.
Overview
7
7
years of professional experience
Work History
Operations Manager - Night Job
The Hounge Bar x Sexywood
07.2023 - 12.2024
- Manage day to day operation of all aspects of the restaurant, and bar
- Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment
- Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs
- Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally
- Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability
- Develop and implement training programs to enhance staff skills, product knowledge, and service standards
Hotel Operations Manager - Morning Job
Laotel Hotel
01.2024 - 10.2024
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback
- Ensure that each department delivers a consistently high standard of guest service
- Also, achieve business objectives and maximize the profitability of all outlets
- Maintain effective cost controls in all areas
- Ensure consistent implementation and review of SOPs throughout all Departments
Resort Host/ Reception
H2 Group
11.2023 - 02.2024
- Welcomed guests, providing a warm and inviting atmosphere.
- Exceeded guest expectations, consistently delivering excellent service.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Operations Manager
389 Watnak
01.2021 - 01.2023
- Monitored employee productivity and optimized procedures to reduce costs
- Introduced employee-recognition programs that boosted staff retention, morale and satisfaction to new bests
- Effectively controlled costs costs and developed operating budgets
- Addressed customer service inquiries in a timely and accurate fashion
- Supervised completion of financial paperwork and tracking reports
Cage Supervisor
Dansavahn Nam Ngum Resort and Casino
01.2020 - 01.2021
- Handled customer complaints with empathy and composure
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Helped management to identify workflow issues and find solutions
Cage Cashier
Solaire Resorts Hotel & Casino
01.2018 - 01.2019
- Accurately handled large amounts of money on the cash register
- Keeps and updates an accurate report of the cash and chips received and distributed
- Operates credit card processing equipment, coin sorting and other cashier equipment
- Ensure that the cash drawer is balance at all times
Education
Bachelor of Science - Tourism Management
Trinity University of Asia
Quezon City01.2018
Secondary Level -
St. Joseph's College
Quezon City01.2015
Junior Level -
General Roxas Elementary School
Quezon City01.2010
Skills
- Time management
- Hospitality and customer service
- Staff development and training
- Creative problem solving
- Operations management
- Team leadership
- Guest relations
- Inventory management
- Communication skills
- Attention to detail
LANGUAGES
English
Lao/Thai
References
Vatthana, Souvannarath, Opsl@hrcvientiane.com, +8562088902388, Vientiane
Lee Ming Yo, linyo@laotelvte.com, +8562099998899, Vientiane
Accomplishments
- Restaurant opening
- Coordinated10 special public and private events.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Promoted from Supervisor to Operations manager quickly as a result of my hard work and achievements.
- Played a key role in attracting more customer's by building good relation, thereby increasing overall sales by20% from previous year.
Fitness
Maintaining a discipline lifestyle by exercising everyday to improve both my mental and physical health.
Timeline
Hotel Operations Manager - Morning Job
Laotel Hotel
01.2024 - 10.2024
Resort Host/ Reception
H2 Group
11.2023 - 02.2024
Operations Manager - Night Job
The Hounge Bar x Sexywood
07.2023 - 12.2024
Operations Manager
389 Watnak
01.2021 - 01.2023
Cage Supervisor
Dansavahn Nam Ngum Resort and Casino
01.2020 - 01.2021
Cage Cashier
Solaire Resorts Hotel & Casino
01.2018 - 01.2019
Bachelor of Science - Tourism Management
Trinity University of Asia
Secondary Level -
St. Joseph's College
Junior Level -
General Roxas Elementary School
Similar Profiles
Kay WongKay Wong
Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)
Thalia VazquezThalia Vazquez
Server at Bar Doko, Exclusive Japanese Whisky BarServer at Bar Doko, Exclusive Japanese Whisky Bar
Vishesh SharmaVishesh Sharma
Chef at The Vault Bar : Bar Home ( Part Time )Chef at The Vault Bar : Bar Home ( Part Time )