Michael John Lano

• Driven by a results-focused approach, I enhanced customer satisfaction and operational efficiency at Event Hawk by leveraging skills in technical assistance and problem-solving.
• My background includes streamlining support services, fostering teamwork, and driving sales through innovative solutions. I excel in customer relationship management and multitasking, consistently delivering beyond expectations. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Support Specialist and working in 24/7 uptime environment.
• Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in IT Industry. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.

Methods of Making Coffee

• Freshness : Use freshly roasted and ground coffee beans. Store them in an airtight container away from light, heat, and moisture.
• Water Quality : Use filtered water to avoid any off-flavors from tap water.
• Coffee-to-Water Ratio : Generally, a ratio of 1:15 to 1:18 (coffee to water) is recommended, but this can be adjusted based on personal preference.
• Grind Size : Match the grind size to your brewing method. Coarser for methods like French press, finer for espresso.
• Equipment Cleanliness : Regularly clean your coffee-making equipment to prevent buildup of oils and residue that can affect taste.

With these methods and tips, you can enjoy a delicious cup of coffee tailored to your taste!