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Associate Principal Engineer

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I am a 20-year-old professional currently immersed in the field of customer support. My journey in customer service has equipped me with valuable communication and problem-solving skills, enhancing my ability to ensure customer satisfaction.
Beyond my role in customer support, I am deeply passionate about IT and technology. This enthusiasm has driven me to stay abreast of the latest industry trends and developments. I am eager to bring my customer-centric mindset, coupled with my passion for technology, into new opportunities that allow me to further explore the dynamic intersection of customer service and the ever-evolving world of IT.

Customer Support Specialist and Garage Technician with expertise in troubleshooting and conflict resolution. Proven track record of enhancing customer satisfaction and driving company success through effective communication and mentorship. Results-driven professional focused on building relationships and fostering partnerships to support business growth.

Customer Support professional with a solid background in IT Support and Sales. Dedicated to delivering exceptional technical assistance and resolving customer inquiries promptly. Proven track record of effectively diagnosing and troubleshooting software and hardware issues, ensuring minimal downtime and maximizing customer satisfaction

Dynamic Customer Support Specialist with a proven track record at Xerox, excelling in complaint handling and CRM software utilization. Recognized for enhancing customer satisfaction through effective problem-solving and empathetic communication, achieving a significant increase in client retention rates. Adept at multitasking and fostering team collaboration to drive service excellence.

MICHAEL JOHN LANO

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Customer Support Specialist

Barista Manager

Assistant

Discord Moderator

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Senior Highschool - IT Course focus on Web Development and Designing

College - BSCPE - Computer Engineer

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Customer Support Specialist

Barista Manager

Discord Moderator

College - BSCPE - Computer Engineer

Assistant

Senior Highschool - IT Course focus on Web Development and Designing

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