Michael Jingbert Dagdag

Guided restaurant partners nationwide through inbound and outbound calls, addressing platform issues and coordinating delivery logistics. Managed billing inquiries with accurate, clear support while maintaining strong service quality in fast-paced environments.

• Handled inbound calls, identified customer needs, and recommended suitable products and services.
• Collaborated with team members to improve call quality, consistency, and customer experience.
• Presented offers clearly, addressed objections, and guided customers toward completed purchases.
• Maintained accurate CRM records for customer interactions, orders, and follow-up actions.
• Explained product features, pricing, and promotions using approved sales scripts and procedures.
• Handled mobile service inquiries, solution-focused communication to ensure customer satisfaction and loyalty.

• Resolved inbound customer inquiries across billing, programming, and account changes with accurate, professional service.
• Sold DIRECTV packages and promotions by matching customer needs to available service options.
• Troubleshot service interruptions, equipment issues, and login problems using knowledge base and system tools.
• Processed orders, upgrades, cancellations, and transfer requests while maintaining account accuracy.

• Managed partner onboarding workflows via outbound calls and email, ensuring accurate setup across Microsoft support systems.
• Coordinated daily partner communications, resolving service issues and maintaining response quality.
• Updated partner records and case details in DFM tools for consistent account visibility.
• Supported escalation handling by routing requests to appropriate teams and tracking follow-up actions.