Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Michael James Gaceta

College Undergrduate
Carmen , Cebu
Michael James Gaceta

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

5
years of professional experience

Work History

EXLService Philippines
Cebu Business Park

Appointment Specialist
11.2021 - 09.2023

Job overview

  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Teleperformance
Cebu I.T. Park

Customer Service Representative
09.2018 - 12.2020

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

Cebu Technological University
Carmen, Cebu

from Bachelor of Elementary Education

University Overview

Skills

    Communication Skills

Leadership Skills

Creative problem solving

Planning / Organizational skills

Teamwork

Client Relationship Building

Availability
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Timeline

Appointment Specialist
EXLService Philippines
11.2021 - 09.2023
Customer Service Representative
Teleperformance
09.2018 - 12.2020
Cebu Technological University
from Bachelor of Elementary Education
Michael James GacetaCollege Undergrduate