MICHAEL IAN TOMULTO
Bacoor,Philippines
Summary
Reliable employee seeking a job. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Prior Authorization Specialist
ACCESS HEALTHCARE
06.2026 - 09.2026
- Prior Authorization Specialist at ACCESS HEALTHCARE
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Quality Analyst
TASKUS GREENHOUSE
09.2024 - 05.2026
- Served as quality analyst at TASKUS GREENHOUSE.
- Facilitated QA discussions and client calibrations to align quality standards
- Optimised worksheets and quality dashboards for enhanced data visibility
- Presented quality data in business reviews to inform client decision-making
- Completed Weekly and Productivity reports
- TASKUS GREENHOUSE – Healthcare Appointment Setting/Medical Records Request/Prior Authorization/DEA Verification
Voice customer service representative
TASKUS GREENHOUSE
05.2024 - 09.2024
- Voice customer service representative at TASKUS GREENHOUSE – Healthcare Appointment Setting
Non-voice Advisor 1
CONCENTRIX ALABANG
05.2023 - 04.2024
- Non-voice Advisor 1 at CONCENTRIX ALABANG – Retail Account
Voice and nonvoice customer service representative
TELEPERFORMANCE
12.2022 - 04.2023
- Voice and nonvoice customer service representative at TELEPERFORMANCE – Financial Account
Education
HIGH SCHOOL DIPLOMA -
MONTESSORI DEI SAN LORENZO
San Lorenzo03-2016
BSCE UNDERGRAD -
FAR EASTERN UNIVERSITY INSTITUTE OF TECHNOLOGY
01-2018
Skills
- Self-Motivated
- Analytical and Critical Thinking
- Word Processing Tools (MS Office Word)
- Spreadsheet Tools (MS Office Excel)
- Active Listening
- Problem Solving
- Attention to Detail
- Fast Typing
Timeline
Prior Authorization Specialist
ACCESS HEALTHCARE
06.2026 - 09.2026
Quality Analyst
TASKUS GREENHOUSE
09.2024 - 05.2026
Voice customer service representative
TASKUS GREENHOUSE
05.2024 - 09.2024
Non-voice Advisor 1
CONCENTRIX ALABANG
05.2023 - 04.2024
Voice and nonvoice customer service representative
TELEPERFORMANCE
12.2022 - 04.2023
HIGH SCHOOL DIPLOMA -
MONTESSORI DEI SAN LORENZO
BSCE UNDERGRAD -
FAR EASTERN UNIVERSITY INSTITUTE OF TECHNOLOGY