MICHAEL T. DIVINA
Customer Care Representative
Mambugan Antipolo, City
Judge a man by his questions rather than his answers.
Voltaire
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Representative
Alta Resources Adidas US
Pasig City
08.2020 - 04.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collections Specialist
Transworld Systems Inc.
Pasig City
03.2017 - 08.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Sitel Philippines
Pasig City
09.2016 - 03.2017
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
06.2004 - 04.2005
No Degree - Bachelor of Science in Information Technology
04.2000 - 04.2001
Skills
Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Care Representative - Alta Resources Adidas US
08.2020 - 04.2023
Collections Specialist - Transworld Systems Inc.
03.2017 - 08.2017
Customer Service Representative - Sitel Philippines
09.2016 - 03.2017
Mambugan National High School - High School Diploma,
06.2004 - 04.2005
ICCT Colleges Cainta - No Degree, Bachelor of Science in Information Technology
04.2000 - 04.2001
Similar Profiles
Meghan CrabtreeMeghan Crabtree
Customer Service Representative at Alta ResourcesCustomer Service Representative at Alta Resources
Allyson HofackerAllyson Hofacker
Claims Analyst at Alta ResourcesClaims Analyst at Alta Resources
Shane FlomShane Flom
Desktop Support Analyst at Alta ResourcesDesktop Support Analyst at Alta Resources
Rickzon UmaliRickzon Umali
Aviation Structural Mechanic at PKL Services Inc.Aviation Structural Mechanic at PKL Services Inc.
Salmon RizoevSalmon Rizoev
DevOps Engineer at Independent Projects & FreelanceDevOps Engineer at Independent Projects & Freelance