Michael Cris Sena
Content Analyst
Montalban
Summary
Experienced content analyst skilled in analyzing and optimizing content to improve quality and relevance. Demonstrated success in enhancing client experience and satisfaction through effective communication and attention to detail. Passionate about driving quality and efficiency in all projects undertaken.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Content Analyst
London Stock Exchange Group
08.2023 - Current
- Specialized in content analysis, proofreading, and research using specific market/language skills to deliver on customer/business requirements, achieving quality scores of 99.72% for the US events and 99.69% for various global events
- Processed data in an accurate manner using the knowledge of the financial markets
- Communicated and worked with internal and external teams as required to support the sourcing and collection of data
- Supported specific projects assigned and met or exceeded the KPIs defined
Process Executive
Cognizant Technology Solutions
04.2023 - 08.2023
- Handled and processed transactions related to YouTube TV, which is an American streaming television service operated by YouTube, a subsidiary of Google
- Walked customers through troubleshooting to address their technical concerns
- Identified and escalated issues or discrepancies to the appropriate support teams
- Collaborated closely with other departments for achieving operational excellence across the organization.
Customer Advisor
Concentrix CVG Philippines
06.2022 - 02.2023
- Provided professional customer service to an average of 40 clients per day of Dish TV, one of the United States’ largest cable service providers
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Received source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
- Utilized CRM software to document customer interactions, ensuring accurate records
Education
Bachelor of Science - Office Administration, Major in Office Management
University of Rizal System
Rodriguez, Province Of Rizal, Philippines 08.2020 - 06.2023
Skills
- Editing and Proofreading
- Writing
- Spot Checking
- Research
- Customer Relationship Management Software
- Microsoft Office Suite
- Google Suite
- Analytical mindset
Timeline
Content Analyst
London Stock Exchange Group
08.2023 - Current
Process Executive
Cognizant Technology Solutions
04.2023 - 08.2023
Customer Advisor
Concentrix CVG Philippines
06.2022 - 02.2023
Bachelor of Science - Office Administration, Major in Office Management
University of Rizal System
08.2020 - 06.2023
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