Michaela Nicole Buenaventura
Customer Service Representative
Bacoor
Summary
Engaging and patient customer service professional with 4+ years of experience responding to all types of customer inquiries, has 3 months experience as a coach handling new hires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Eager to join to grow customer loyalty and maintain the highest level of customer service.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Results Associate
Ortigas
Manila
12.2020 - 05.2023
- Coach in training for 3 months to lead new hires
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Customer service representative
Teleperformance
Parañaque
01.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Education
S.T.E.M - Science Technology Engineering And Mathematics
Therisian School of Cavite
Bacoor, Cavite 06.2016 - 05.2018
High - undefined
Bacoor National Highschool
06.2012 - 04.2016
Skills
Technical issues analysis
Friendly service mentality
Multitasking Abilities
Flexible and Adaptable
Active Listening
Analytical and Critical Thinking
Timeline
Results Associate
Ortigas
12.2020 - 05.2023
Customer service representative
Teleperformance
01.2019 - 08.2020
S.T.E.M - Science Technology Engineering And Mathematics
Therisian School of Cavite
06.2016 - 05.2018
High - undefined
Bacoor National Highschool
06.2012 - 04.2016