Michael Angelo S. Ricamora
MC24 Unit 406, Pamayanang Diego Silang, Taguig
Overview
16
16
years of post-secondary education
9
9
years of professional experience
Work History
Senior Finance Associate
MOWNECUM SERVICES INC (former Wealth Access International Holdings Inc)
Makati
09.2017 - Current
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed tasks to ensure compliance with relevant collections and payment regulations.
Information Security Officer
Wealth Access International Holdings Inc.
Makati
03.2014 - 09.2017
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored use of data files and regulated access to protect secure information.
- Researched and developed new computer forensic tools.
- Recommend improvements in security systems and procedures.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Collections Quality Assurance
Wealth Access International Holdings Inc
Makati
01.2014 - 03.2014
- Monitor Transactions of collections department and make sure that there are minimal errors regarding transfer money and account verification
- List and record all the transactions to make sure that members' performance are efficient in a fast pace environment
Collections Specialist
Wealth Access International Holdings Inc
Makati
10.2012 - 01.2014
- Performed multiple tasks
- Double check accounts before doing any transactions to make sure that is the correct account
- Collect and transact money from payment department when customer deposited to his/her account
Customer Service Representative
APAC Customer Service Inc.
Quezon City
11.2011 - 08.2012
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Resolved customer complaints and addressed emergency requests and needs.
Education
Bachelor of Science - Civil Engineering
FEU-East Asia College
Morayta St., Sampaloc, Manila 06.2005 - 04.2010
High School Diploma -
Liceo De Cabuyao
J.P. Rizal St, Cabuyao Laguna 06.2001 - 03.2005
Elementary Education
Liceo De Pila
P.Burgos St, Pila Laguna 06.1997 - 03.2001
Elementary Education
Sienna College Of Taytay
Taytay Rizal 06.1993 - 03.1997
Skills
2D and 3D renderings
Personal Information
Date of Birth: February 16, 1988
Place of Birth: Pasig City
Age: 33
Height: 5'6"
Citizenship: Filipino
Status: Single
Religion: Catholic
Language Spoken: English/Filipino
School Affiliations
- Junior Philippine Institute of Civil Engineers
Member
2005-2010
- JPICE General Assembly
2005-2010
- JPICE Bridge Making Competition
October, 2005, 2006, 2007, 2009, 2010
Character Reference
Sir Ivan Li
Operation Manager
Mownecum Services Inc.
Contact Number: 7773888
======================
Sarah Eslabon Supervisor
09175185852
Timeline
Senior Finance Associate
MOWNECUM SERVICES INC (former Wealth Access International Holdings Inc)
09.2017 - Current
Information Security Officer
Wealth Access International Holdings Inc.
03.2014 - 09.2017
Collections Quality Assurance
Wealth Access International Holdings Inc
01.2014 - 03.2014
Collections Specialist
Wealth Access International Holdings Inc
10.2012 - 01.2014
Customer Service Representative
APAC Customer Service Inc.
11.2011 - 08.2012
Bachelor of Science - Civil Engineering
FEU-East Asia College
06.2005 - 04.2010
High School Diploma -
Liceo De Cabuyao
06.2001 - 03.2005
Elementary Education
Liceo De Pila
06.1997 - 03.2001
Elementary Education
Sienna College Of Taytay
06.1993 - 03.1997
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