Michael Angelo S. Ricamora
MC24 Unit 406, Pamayanang Diego Silang, Taguig
Overview
16
16
years of post-secondary education
9
9
years of professional experience
Work History
Senior Finance Associate
MOWNECUM SERVICES INC (former Wealth Access International Holdings Inc)
Makati
09.2017 - Current
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed tasks to ensure compliance with relevant collections and payment regulations.
Information Security Officer
Wealth Access International Holdings Inc.
Makati
03.2014 - 09.2017
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored use of data files and regulated access to protect secure information.
- Researched and developed new computer forensic tools.
- Recommend improvements in security systems and procedures.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Collections Quality Assurance
Wealth Access International Holdings Inc
Makati
01.2014 - 03.2014
- Monitor Transactions of collections department and make sure that there are minimal errors regarding transfer money and account verification
- List and record all the transactions to make sure that members' performance are efficient in a fast pace environment
Collections Specialist
Wealth Access International Holdings Inc
Makati
10.2012 - 01.2014
- Performed multiple tasks
- Double check accounts before doing any transactions to make sure that is the correct account
- Collect and transact money from payment department when customer deposited to his/her account
Customer Service Representative
APAC Customer Service Inc.
Quezon City
11.2011 - 08.2012
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Resolved customer complaints and addressed emergency requests and needs.
Education
Bachelor of Science - Civil Engineering
FEU-East Asia College
Morayta St., Sampaloc, Manila 06.2005 - 04.2010
High School Diploma -
Liceo De Cabuyao
J.P. Rizal St, Cabuyao Laguna 06.2001 - 03.2005
Elementary Education
Liceo De Pila
P.Burgos St, Pila Laguna 06.1997 - 03.2001
Elementary Education
Sienna College Of Taytay
Taytay Rizal 06.1993 - 03.1997
Skills
2D and 3D renderings
Architectural knowledge
Computer-literate
Security best practices
Hardware and software installation
Operating system testing
Desktop and laptop installations
Email account set up
Hand tool knowledge
Business Development
Cooking
Drawing
Hand drawing
MS Office
Personal Information
Date of Birth: February 16, 1988
Place of Birth: Pasig City
Age: 33
Height: 5'6"
Citizenship: Filipino
Status: Single
Religion: Catholic
Language Spoken: English/Filipino
School Affiliations
- Junior Philippine Institute of Civil Engineers
Member
2005-2010
- JPICE General Assembly
2005-2010
- JPICE Bridge Making Competition
October, 2005, 2006, 2007, 2009, 2010
Character Reference
Sir Ivan Li
Operation Manager
Mownecum Services Inc.
Contact Number: 7773888
======================
Sarah Eslabon Supervisor
09175185852
Timeline
Senior Finance Associate
MOWNECUM SERVICES INC (former Wealth Access International Holdings Inc)
09.2017 - Current
Information Security Officer
Wealth Access International Holdings Inc.
03.2014 - 09.2017
Collections Quality Assurance
Wealth Access International Holdings Inc
01.2014 - 03.2014
Collections Specialist
Wealth Access International Holdings Inc
10.2012 - 01.2014
Customer Service Representative
APAC Customer Service Inc.
11.2011 - 08.2012
Bachelor of Science - Civil Engineering
FEU-East Asia College
06.2005 - 04.2010
High School Diploma -
Liceo De Cabuyao
06.2001 - 03.2005
Elementary Education
Liceo De Pila
06.1997 - 03.2001
Elementary Education
Sienna College Of Taytay
06.1993 - 03.1997