Michael Angelo Sumabat
Taguig
Summary
Proven IT professional with a robust background in our currently job, showcasing expertise in technical troubleshooting and team collaboration. Excelled in streamlining operations and enhancing system performance, achieving significant productivity gains. Known for exceptional problem-solving abilities and technical leadership, consistently delivering innovative solutions and exceeding customer satisfaction targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Officer
MQC SYSTEM TECH CORPORATION
Makati City, Metro Manila, Philippines
02.2022 - Current
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Improved system efficiency by implementing new software and hardware solutions.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Developed and maintained company intranet, streamlining internal communication processes.
- Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Technical Support Specialist
MQC SYSTEM TECH CORPORATION
Makati City, Metro Manila, Philippines
02.2018 - 02.2022
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees and our customer
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
Field Service Technician
TSI ADVANCE CABLE SERVICES INC ( Sky Cable )
Paranaque City
06.2017 - 02.2018
- Responded quickly to emergency maintenance requests for timely on-site support.
- Maintained a high level of professionalism in all interactions with customer, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective device and restore functionality.
Desktop Support Technician (ON JOB TRAINING)
Sitel Philippines
Ortigas, Philippines
08.2016 - 10.2016
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Installed and configured operating systems and applications.
- Deployed desktop devices across multiple facilities, connecting hardware to central management network hubs for multi-site interconnectivity.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Information Technology
AMA COMPUTER LEARNING COLLEGE
Taguig, Metro Manila, Philippines04-2017
Skills
- Technical troubleshooting
- Team collaboration
- Documentation and reporting
- Operating system management
- Technical support scheduling
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Active listening
- Self motivation
- Technical support
- Hardware troubleshooting
- Multitasking Abilities
- Technical leadership
Affiliations
- Information & Network Technology Organization (2013-2017)
- Innovation internet of things (2018-2019)
Certification
· Certification achievement Certified Sophos Firewall (ET80-2025) - Sophos Firewall
· Lenovo Technical training
· Cisco Certified Network Associate (CCNA) - Cisco Systems.
Languages
English
Beginner (A1)
Korean
Beginner (A1)
Timeline
IT Officer
MQC SYSTEM TECH CORPORATION
02.2022 - Current
IT Technical Support Specialist
MQC SYSTEM TECH CORPORATION
02.2018 - 02.2022
Field Service Technician
TSI ADVANCE CABLE SERVICES INC ( Sky Cable )
06.2017 - 02.2018
Desktop Support Technician (ON JOB TRAINING)
Sitel Philippines
08.2016 - 10.2016
Bachelor of Science - Information Technology
AMA COMPUTER LEARNING COLLEGE