Michael Angelo Lacorte

Answer inbound calls concerning warranties and after sales service the role involves:

1.Responding to customer emails regarding warranties and repair concerns.

2.Coordinate with service centers, business department, dealers, license partners and carriers to effectively address and resolve customers issue.

3.Locate the nearest Service centers for customers.

4.Send replacement and parts to customers address to ensure that the warranty agreement is fulfilled.

5.Document every transaction accurately.

1. Answer inbound calls and promptly provide assistance with clients regarding their orders.

2.Place order

3.Track orders

4.Cancel orders

5.Process payment

6.Document every transaction in a timely manner to ensure relevant info is entered to the data base for a more accurate reference.

7.Provide product recommendations that will suit the clients need.

1.Answer inbound calls and assist customers with their queries and request.

2.Place, track, cancel orders upon customers request.

3.Update customers profile.

4.Respond to emails and chats and provide assistance by keeping the customer updated with their prior request.

5. To accurately document every transaction and coordinate with other departments to quickly resolve issues presented.

6. To ensure customer satisfaction by delivering professional, customer focus approach.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.