Michael Angelo Gonzales

San Mateo

Summary

Dynamic and results-driven professional with extensive experience as an Activity Staff Supervisor at Aroya Cruises. Proven expertise in training staff and managing inventory, while fostering employee engagement and operational excellence. Adept at strategic planning and conflict resolution, ensuring high-quality service and team performance in fast-paced environments.

Overview

years of professional experience

years of post-secondary education

Work History

Activity Staff Supervisor

Aroya Cruises

Saudi

11.2024 - 06.2025

Supervised daily operations to ensure efficient workflow and quality standards.
Trained new staff on safety protocols and operational procedures.
Managed inventory levels and coordinated supply orders as needed.

Cruise staff supervisor

Genting Dream

Malaysia

02.2022 - 09.2024

Education

Bachelor of Science - Tourism And Hospitality Management

University of The East

Caloocan City, Philippines

06.2005 - 07.2013

Skills

Supervision
Training staff
Inventory management
Operational procedures
Customer relationship management
Team leadership
Resource allocation
Problem solving
Attention to detail
Time management
Conflict resolution
Adaptability
Employee engagement
Innovation skills
Strategic planning
Analytical thinking

Goal oriented
Department organization
Employee motivation
Documentation and reporting
Training and mentoring
Policy enforcement
Project management
Decision-making
Schedule development
Public speaking
Staff management
Staff development
Employee development
Staff education
Performance management
Processes and procedures

Languages

English

First Language