Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michael Angelo  Gagarin

Michael Angelo Gagarin

Nurse
Quezon City

Summary

Registered Nurse with 9 years of experience in direct patient care and nursing management positions in hospital settings. Experience spans across behavioral and mental health, Medical ICU, Pediatric ward, and Pay ward. Passionate about providing programs and services in support of growth and healing for patients with mental health issues. Active listener with direct communication style and compassionate, non-judgmental approach to build patient trust and rapport. Outside-the-box thinker with strong crisis resolution skills. Committed professional well-versed in collecting and analyzing data to evaluate interventions and programs. Skilled in creating and maintaining accurate patient records and medical documentation. Creates positive, collaborative working environment with colleagues and other healthcare providers to support delivery of optimal patient care Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
13
13
years of post-secondary education
1
1
Certification

Work History

Clinical Nurse Supervisor

Quirino Memorial Medical Center
02.2015 - Current
  • Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
  • Oversaw admissions and discharges and scheduling of nursing staff.
  • Responded to behavioral and medical crises codes.
  • Administered performance evaluations and probationary reviews to assess nursing personnel.
  • Supervised team of 15 nurses and 6 clinical nursing assistants.
  • Oversaw training, staffing and education of all nurses and 20 staff.
  • Cared for up to15 patients during night shift and through ventilator management.
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
  • Reduced patient readmissions with proactive discharge planning and thorough follow-up care coordination

Customer Service Representative

Convergys
06.2013 - 10.2014
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Technical Support Representative

Stream Global Services
01.2012 - 08.2012
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to laptop and computer technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Installed, configured and maintained computer systems and network connections.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones

Education

Bachelor of Science - Nursing

Our Lady of Fatima University
Valenzuela City
03.2011 - 04.2024

Skills

Clinical Leadership

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Certification

Certified Infectious Disease Nurse III

Timeline

Certified Infectious Disease Nurse III

04-2023

Clinical Nurse Supervisor

Quirino Memorial Medical Center
02.2015 - Current

Customer Service Representative

Convergys
06.2013 - 10.2014

Technical Support Representative

Stream Global Services
01.2012 - 08.2012

Bachelor of Science - Nursing

Our Lady of Fatima University
03.2011 - 04.2024
Michael Angelo Gagarin Nurse