Michael Angelo Fernandez
Photographer/Videographer
Dasmarinas Cavite
Summary
Dedicated Photographer exhibiting true love for craft, art and science of photography process. Seasoned professional at using camera lenses, controls and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Photographer with extensive experience capturing stunning images and creating visually compelling content. Innovative with comprehensive understanding of camera settings, lighting techniques and digital editing tools. Strong management skills and committed to meeting clients' expectations.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Studio Owner
Easyclicks Photography & Videography Services / MF Creatives
01.2018 - Current
- Captured memorable moments for clients with an artistic eye for composition, lighting, and storytelling.
- Consistently received positive feedback from clients regarding professionalism, creativity, and overall quality of work delivered.
- Enhanced video production quality by utilizing advanced editing techniques and software.
- Adapted quickly to unforeseen challenges during shoots by employing creative problem-solving techniques.
- Built strong relationships with other industry professionals, fostering collaboration opportunities and expanding the company''s network.
- Collaborated with clients to develop creative concepts that aligned with brand messaging and target audience engagement.
Social Media Coordinator (Home-Based Job)
Trafilea Tech E-commerce Group
03.2020 - 03.2022
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Developed comprehensive resource management reports, data presentations, and data analytics reports.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Assisted product team in properly and effectively handling bad reviews and negative posts.
- Tracked competitors' content and social presence and responded appropriately when required.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Social Media Moderator (Home-Based Job)
Trafilea Tech E-commerce Group
03.2018 - 03.2022
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Responded to and engaged with customers on social media pages to promote products and services.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Gathered customer feedback to report to leadership team and facilitate further action.
Customer Service (Email, Chat and Social Media)
Balsam Brands (Home-based Job) (Upwork Verified)
10.2017 - 01.2018
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Answered constant flow of customer messages with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Outbound Mentor
Sitel Philippines
09.2016 - 09.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Outbound Customer Service
Sitel Philippines
04.2015 - 09.2016
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
College Level - Maritime
Philippine Marine Institute (SRC Major In Steward)
Quezon Avenue, Philippines 06.2009 - 04.2010
High School Diploma -
Saint Genevieve School Of Pateros
Pateros, Philippines 06.2005 - 04.2009
Skills
Adobe Photoshop
undefinedPhotography & Videography
One of my favorite thing to do is to capture beautiful moments and freezes them using my
camera. I love going back to those photos I've taken and reminisce those memories I've
made with my family and the adventures we had.
Timeline
Social Media Coordinator (Home-Based Job)
Trafilea Tech E-commerce Group
03.2020 - 03.2022
Social Media Moderator (Home-Based Job)
Trafilea Tech E-commerce Group
03.2018 - 03.2022
Studio Owner
Easyclicks Photography & Videography Services / MF Creatives
01.2018 - Current
Customer Service (Email, Chat and Social Media)
Balsam Brands (Home-based Job) (Upwork Verified)
10.2017 - 01.2018
Outbound Mentor
Sitel Philippines
09.2016 - 09.2017
Outbound Customer Service
Sitel Philippines
04.2015 - 09.2016
College Level - Maritime
Philippine Marine Institute (SRC Major In Steward)
06.2009 - 04.2010
High School Diploma -
Saint Genevieve School Of Pateros
06.2005 - 04.2009
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