Michael Angelo Esguerra
Cabanatuan City
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Branch Manager
FIRST ISABELA COOPERATIVE BANK
06.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Branch Accountant
FIRST ISABELA COOPERATIVE BANK
01.2016 - Current
- Provided timely and accurate financial statements for senior management review, enhancing communication between departments.
- Assisted in budget development and forecasting, supporting branch management decision-making processes.
- Ensured compliance with internal controls, performing regular audits of financial records and transactions.
- Reduced discrepancies in financial reports, conducting thorough account reconciliations on a monthly basis.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Analyzed business processes to identify cost savings and operational efficiencies.
Internal Audit Assistant
FIRST ISABELA COOPERATIVE BANK
12.2012 - Current
- Continuously expanded knowledge of industry regulations and standards, allowing for more comprehensive risk assessments and informed decision-making during audits.
- Maintained strict confidentiality when handling sensitive company information, upholding ethical standards at all times as an Internal Audit Assistant.
- Assisted in the development of a comprehensive annual audit plan addressing all key risk areas within the organization.
- Collaborated with team members to complete audits within established timeframes, ensuring timely completion of projects.
- Performed detailed testing on various accounts, uncovering potential fraud or irregularities that may have gone unnoticed.
- Demonstrated strong analytical skills when reviewing complex financial data sets, enabling accurate identification of trends or inconsistencies requiring further investigation.
- Supported the implementation of more effective audit procedures, leading to improved internal controls.
- Conducted thorough reviews of financial statements, identifying discrepancies and recommending corrective actions.
- Drafted findings and recommendations into detailed reports.
- Detected internal control deficiencies and suggested corrective measures.
- Monitored department compliance with laws, regulations and codes.
- Prepared working papers, reports and supporting documentation for audit findings.
Registration Clerk
ROYCE MOTORCYCE TRADE CORPORATION
06.2005 - 11.2011
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
Education
Bachelor of Science - ACCOUNTANCY
ARAULLO UNIVERSITY-PHINAMA
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2005
Skills
- Strong team-builder
- Verbal/written communication
- Staff management
- Decision-making
- Cash handling
- Banking
- Risk analysis
- Financial analysis
- Performance reviews
- Documentation
Timeline
Branch Manager
FIRST ISABELA COOPERATIVE BANK
06.2021 - Current
Branch Accountant
FIRST ISABELA COOPERATIVE BANK
01.2016 - Current
Internal Audit Assistant
FIRST ISABELA COOPERATIVE BANK
12.2012 - Current
Registration Clerk
ROYCE MOTORCYCE TRADE CORPORATION
06.2005 - 11.2011
Bachelor of Science - ACCOUNTANCY
ARAULLO UNIVERSITY-PHINAMA
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