Michael Angelo Castro
Caloocan CIty
Summary
I want to pursue a career that will allow me to grow as an individual, expand my knowledge, and learn a new set of skills that I can use to help improve brand credibility.
Overview
13
13
years of professional experience
Work History
Kickboxing Trainer
TOP King Gym
01.2011 - 06.2024
- Supported injury prevention efforts by instructing clients in correct form, stretching exercises, and proper equipment use during workouts.
- Enhanced client fitness levels by designing and implementing personalized kickboxing training programs.
- Fostered strong relationships with clients, leading to increased referrals and positive feedback on social media platforms.
Customer Service Representative
Concentrix
09.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handling benefit-related inquiry for member's healthcare insurance plans.
Customer Service Representative
Telus, Inc.
05.2017 - 12.2018
- Financial Account
- Processing card activation, refunds, and claims.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Customer Service Representative
SPi Global
01.2014 - 12.2014
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Education
Information Technology - Information Technology
STI College
Cubao, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Active listening
Problem-solving
Product knowledge
Adaptability and flexibility
Computer proficiency
Timeline
Customer Service Representative
Concentrix
09.2022 - 04.2023
Customer Service Representative
Telus, Inc.
05.2017 - 12.2018
Customer Service Representative
SPi Global
01.2014 - 12.2014
Kickboxing Trainer
TOP King Gym
01.2011 - 06.2024
Information Technology - Information Technology
STI College
04.2001 -
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