Michael Angelo Ancog

Phone Calls Intake, Providing Support to the new hires during SRT period, Clearing of Escalated Concerns

Providing assistance to the tenured peeps during complex scenarios. Mentored new hires during nesting period. Do weekly coaching sessions. Completed daily and weekly reports.

Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively. Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

Review of legal claims for a UK Bank. Data entry analyst, and later chosen as a support.

Prepared and submitted reports on import and export activity to management. Reduced shipment delays with proactive communication between international suppliers and transportation partners.

Corrected data entry errors to prevent duplication or data degradation. Compiled data and reviewed information for accuracy prior to input.

Assisted customs broker to gather necessary documentation for new and existing clients' shipments.