Michael Albert Yao

-Ensures that Front Desk transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the branch's Operations Manual and other regulatory bodies.

-Submit covered and suspicious transaction reports.

-Keeps abreast of updates on the Bank and BSP policies as stipulated in the Money Laundering and Terrorist Financing Prevention Program (MTPP) through policies, required seminars/programs and adheres to said policies.

-Responsible for the overall supervision of the activities of the branch and supervision of Sales and Service Associates to ensure processes and transactions are executed correctly to minimize risk and maximize quality of service.

-Responsible for the standard implementation of policies and procedural guidelines that will govern the Branch operations’ activities in compliance to the internal policies and procedures and regulatory bodies’ regulations, circulars, memorandum, etc. to deliver efficient service to clients.

-Responsible for the supervision of branch operations and implementation of the policies and procedures of the bank.

-Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.

-In charge of the overall operations of the company from purchasing of supplies, production of goods to provision of service and managing of employees payroll and performance.

-Oversees daily branch operations, manages staff, ensures customer satisfaction and drives business growth, while adhering to bank policies and regulations.

-Cross-selling of bank products to existing clients such as credit cards, salary loan and other deposit accounts.

-Handles Foreign Exchange and remittance transactions.

-Processes wage protection program/ electronic salary transfer.

-Processes client's application for all deposit accounts.

-Attends to simple client's inquiry and requests.

-Process inward remittance of clients.

-Provide superior and quality customer service; provide customers efficient and accurate transaction processing.

Promoted to Branch Operations Assistant.

-Handles processing and balancing of outward clearing checks.

-Makes computations for balancing, maintaining ledgers and completing reports.

-Act as resident auditor in the branch.

-Prepares Bank Statements of the Accountholder