Michael Villaluz

Awarded "Top Cookie of the Year" at MetLife Insurance for exceptional sales performance and client satisfaction, I also qualified for the CEO Club, recognizing my contributions to company growth. In my role, I provided personalized insurance solutions tailored to clients' needs, effectively guiding them through various life circumstances. I executed strategic plans to achieve sales targets and expand the client base, contributing to overall business growth. I maintained up-to-date knowledge of insurance products and market trends, allowing me to offer informed advice and recommendations. Additionally, I established and nurtured strong relationships with clients, fostering trust and loyalty to enhance customer retention. I participated in ongoing training programs focused on sales techniques, leadership development, and product knowledge to improve my professional skills. Throughout my tenure, I collaborated within a team-oriented environment to support company goals and uphold core values, ensuring high levels of customer satisfaction.

As a Corporate Business Officer at a leading insurance company in Qatar, I was awarded "Employee of the Year 2022" for my exceptional performance and commitment to client satisfaction. I acted as the primary representative for 10 of the company’s largest corporate clients, effectively managing their accounts and fostering strong relationships. My responsibilities included receiving and processing claims submissions, ensuring timely and accurate handling of documentation, and addressing client inquiries while resolving complaints to maintain high customer satisfaction levels. I coordinated the delivery of checks, ensuring smooth payment processes, and conducted comprehensive onboarding support for new clients through orientation sessions that covered policy explanations and benefits. Additionally, I managed Know Your Customer (KYC) procedures to ensure compliance with all regulatory requirements. By serving as a liaison between clients and internal departments, I streamlined communication and service delivery, monitored client accounts for adherence to policy terms, and ensured prompt resolution of any issues. I also maintained up-to-date knowledge of industry regulations, compliance standards, and company policies, contributing to the overall efficiency and effectiveness of the organization.

As a Senior HR Associate, I expertly managed the end-to-end onboarding process for new employees, facilitating a smooth transition through hotel accommodations, telephone setup, and comprehensive orientation programs that integrated them into the company culture. I organized and coordinated business trips, ensuring seamless travel arrangements, accommodations, and compliance with corporate travel policies. Additionally, I handled critical accounting tasks related to HR, including expense tracking, budgeting, and financial reporting, ensuring transparency and accuracy in financial management. I drafted and distributed memos and internal communications to promote clarity and compliance with organizational policies, fostering an informed workforce. My role also involved coordinating candidate interviews, managing communication with candidates, and conducting follow-ups to streamline the hiring process and enhance the candidate experience. I developed and implemented employee engagement initiatives that improved morale and retention through targeted programs and feedback mechanisms. Furthermore, I facilitated performance management processes, including goal-setting sessions and performance reviews, ensuring alignment with organizational objectives and employee development. I conducted training needs assessments and organized professional development programs to enhance employee skills and career growth. Additionally, I managed HR-related compliance audits, ensuring adherence to labor laws and organizational policies, thereby mitigating risk and upholding standards. Collaborating with departmental leaders, I supported workforce planning by understanding staffing needs and ensuring alignment with business goals and resource allocation.

As a Branch Operation Associate, I processed daily banking transactions, including deposits, withdrawals, and check cashing, ensuring accurate and efficient transaction processing in compliance with bank policies. I effectively managed cash balances and performed cash reconciliation to maintain financial integrity. My role involved providing exceptional customer service by addressing inquiries, resolving issues, and assisting customers with account-related questions. I actively promoted and cross-sold bank products and services, aligning offerings with customer needs to enhance their banking experience. Additionally, I conducted regular cash counts and audits to uphold security and accuracy, handled foreign currency exchanges, and processed wire transfers. I consistently maintained up-to-date knowledge of bank policies, procedures, and financial products to provide informed service and support to customers.