Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Tulauan

Michael Tulauan

Operations Manager
Caloocan City, Metro Manila

Summary

Dynamic Operations Manager with extensive experience at VXI Global, excelling in performance monitoring and client relations. Proven track record in problem-solving and data analysis, driving operational efficiency and enhancing customer satisfaction. Skilled in KPI tracking and staff management, consistently achieving targets and fostering team collaboration.

Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

31
31
years of professional experience

Work History

Operations Manager

VXI Global
02.2024 - Current

Operations Manager

Global Payments
01.2022 - 02.2024

Operations Manager

Concentrix
10.2017 - 12.2021

Team Leader

Concentrix
01.2015 - 09.2017

Team Leader

Teletech - Novaliches
10.2009 - 12.2014

Technical Support Representative

Teletech - Novaliches
02.2006 - 09.2009

Machine Operator

Optodisc Taiwan
12.2003 - 12.2005

Manager

Mc Donalds
01.2000 - 06.2003

Customer Service Crew Member

Mc Donalds
10.1994 - 12.1999

Education

Bachelor of Science - Computer Science

Technological Institute of The Philippines
Quiapo District, Metro Manila, Philippines
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Data analysis

Organizational management

Staff management

Decision-making

Planning and implementation

KPI tracking

Performance management

Client relations

Timeline

Operations Manager

VXI Global
02.2024 - Current

Operations Manager

Global Payments
01.2022 - 02.2024

Operations Manager

Concentrix
10.2017 - 12.2021

Team Leader

Concentrix
01.2015 - 09.2017

Team Leader

Teletech - Novaliches
10.2009 - 12.2014

Technical Support Representative

Teletech - Novaliches
02.2006 - 09.2009

Machine Operator

Optodisc Taiwan
12.2003 - 12.2005

Bachelor of Science - Computer Science

Technological Institute of The Philippines
04.2001 -

Manager

Mc Donalds
01.2000 - 06.2003

Customer Service Crew Member

Mc Donalds
10.1994 - 12.1999
Michael TulauanOperations Manager