Michael Toledo Jr
Quezon City
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
10.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science - Criminology
Bestlink College of The Philippines
07.2023
Skills
- Analytical knowledge
- Basic knowledge on office management software like MS Office (MS Excel and MS Word, specifically)
- Complaint resolution
- Documentation
- Building rapport
- Dispute resolution
Timeline
Customer Service Representative
Alorica
10.2023 - 07.2024
Bachelor of Science - Criminology
Bestlink College of The Philippines
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