Michael Sachar
Retail POS Support
Dumaguete, Province Of Negros Oriental,NER
Summary
Forward-thinking POS Support Manager adept at managing teams of internal and external support. Driven to accomplish challenging support objectives of retail brands and imparts a clear vision to guide cohesive and high-performing teams.
Collaborating with major USA brands to provide POS and credit card processing support with understanding the changing environment of retail store operations involves new evolution technology.
Highly technical support member in all Point of Sale and Credit Card processing support operations. Playing key role to manage the day-to-day operations of First Level and performing Second Level and Third Level Support for Retail Store Operations.
Always focused on Brand (customer) success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making technical skills to solve problems quickly and efficiently.
Accomplishments
- · Over 21 years’ experience in Retail POS as developer, technical support and manager.
- · Over 3 years in Brand Support Manager for USA for major USA brands for India Consulting company. This included pre-sales and staff management in the USA.
- · Managed Level 1 Help Desk for Retail brands in the USA.
- · Technical Level 3 Support expert for POS and credit card processing.
- · Solution Architect for Retail system for API integration for POS to external cloud system like AWS (Just Walk Out).
- · Managing development, QA, Testing and Training retail systems.
- · Managing 24-hour support team with On-shore and Offshore team members to support Retail Customers in Point of Sale and Credit Card processing support.
- · Expert in coaching and building IT team.
- · Expert in large enterprise-wide implementation rollouts.
- · Expert in both Waterfall Software Development methodologies and Agile Team Framework and methodologies.
- Have technical troubleshooting experts in Credit Cards Retail Financial Services messages formats and business processes related to credit card processing like Debit Card, Charge and credit card and Prepaid card.
Overview
18
18
years of professional experience
Work History
Sr. Manager North America
Cognizant Technology
01.2021 - 06.2024
- Managing the North American POS development and supports teams for all Cognizant Retail accounts
- System Architect for development of Retail Store system to integrate retail POS system to new cloud technologies
- Include the moving of retail Point of Sale Systems to cloud based operation
- System Architect of AWS Just Walk Out integration with popular retail system in the marketing
- System architect creation, system sale manager and development program manager as well
- Experience in managing onshore and offshore development team
- Project Manager and sale lead for the new Cognizant product for Amazon Just Walk Out
- Solution Architect and Product Owner of Cognizant Amazon’s Just Walk Out frictionless shopping solution
- Expert at Requirements Gathering, Solution Design, Development & Deployment of Retail applications
- Expert in mapping out migration strategies to cloud solutions
- Professional experience working with retailers across the globe on Retail System like (IBM, NCR, SAP, Oracle).and system migration to cloud
- 30 years of providing end user Support, Maintenance and Application Support
- Area of Competency: Retail Systems Architect, Payment Processing Expert, Mobile Development, Retail User Experience, Loyalty Systems and Support
IT Director
Goodwill Omaha
01.2018 - 01.2021
- Managing the IT department for Goodwill Omaha supporting all IT services for both Goodwill retail stores and Goodwill mission programs
- Oversee all development projects
- Provide overall training and support for all Production System and mobile applications
- Provide support for all corporate Cisco networking, Windows servers, and corporate Data Center
- Production support for corporate application like MIP Accounting, Sage HR, Paylocity payroll, etc
- Maintain overall customer satisfaction for corporate and store users
- Maintain IT help desk SLA’s and IT yearly budget
IT Solution Delivery Manager
Cabela’s
01.2013 - 01.2018
- Hired to build development support team for all in-store applications including:
- Managed the development and support for store retail applications
- This includes support of all applications like POS, labor scheduler, electronic gun verification, custom retail kiosk and all mobile applications
- Managed offshore contractor vendors like Ciber, Wipro, and Tata Consultancy services
- Manager SAP ERP systems which includes: Accounting, Merchandising, CRM, Warehouse, PI, BI (Data warehousing), Sales, Finance and SAP POS
- Created production support team to focus on root cause analysis, break-fix changes and production requests
- Managed retail store implementation team for new store openings in Canada from installation, training, and go live
Director of Business Development and QA Manager
MobileBits
01.2012 - 01.2013
- Hired to build a mobile application for retailers to use for Mobile discounts and coupons
- Build relationships with other technology companies to promote mobile virtual shopping app
- Support the sales team in getting retailers to adopt SAMY (mobile app) as part of their market programs
- The SAMY solution provides retailers a complete set of tools to connect with, create and manage mobile campaigns, deals, offers, loyalty and rewards to subscribed mobile consumers
- Leaded the QA department for all testing and verify of all mobile applications and systems including requirement, testing and load testing
- Worked with offshore vendor to complete load testing and automated testing results
Solution Architect and Technical Support
Clarity Commerce
01.2011 - 01.2012
- Provide engineering solutions as a Solution Architect and On-site technical support for Theme Park based POS provider
- Served as a technical liaison between the client and the development staff at Clarity
- Produced technical strategic systems overviews, configured POS terminal user interface, and provided software support with onsite support at Walt Disney, and Universal Studios Hollywood
- Theme Park POS systems support for all food (Quick Server and Fine Dining locations), merchandise stores, and parking venues in the theme park
- Provided onsite go-live project support for major installation rollouts and developments
Director of POS
Beall’s Department Stores
01.2006 - 01.2011
- Hired to build a POS development and Support teams to install and support SAP POS Systems
- Implemented SAP Triversity Point of Sale System from blueprint to rollout
- Created new pricing and coupon process to support in store Beall’s bucks and coupons
- Developed the Store System PCI security standards, internal audit controls and best-practices procedures
- Created and Managed POS Support team for level two and level three POS issues and maintain the relationship with the Level one Help Desk team
Education
Bachelor of Arts - Computer Science
Huntingdon College
Montgomery, AlabamaSkills
Defining technology vision for store systems and develops strategies for improving store productivities
Running enterprise class organization including Vision, budgets, development, testing, training and support
Managed large implementation rollout teams for deploy of new store hardware and software
Expert at translating business requirements to development team
Building and leading high-performance teams to be creative agile and thinking outside the box
Strategic planning
Talent development
Operations management
Resource allocation
Operations planning
Cross-functional collaboration
Data analytics
Market analysis
Cross-functional communication
Documentation and reporting
Reporting management
Cross-functional team coordination
Partnership development
Organizational improvement
Troubleshooting and problem resolution
Corporate communications
Budget oversight
Reporting oversight
Organizational development
Data-driven decision making
Budget administration
Logistics operations management
Human resources management
Business performance management
Innovation management
Cross-functional team leadership
Team leadership
Teamwork and collaboration
Problem-solving
Decision-making
Team development
Problem-solving abilities
Project planning
Analytical skills
Customer relationship management
Multitasking
Analytical thinking
Excellent communication
Positive attitude
Relationship building
MS office
Managing operations and efficiency
Staff management
Self motivation
Hiring and training
Employee coaching and mentoring
Business development
Training and development
Organizational skills
Continuous improvement
Multitasking Abilities
Customer service
Technical proficiency
Time management abilities
Computer skills
Good judgment
Interpersonal relations
Affiliations
- President, IBM Retail User Group, 2011 - 2011, 2015-2016
- Vice President/Treasurer, IBM Retail User Group, 2010 - 2011
- Board of Directors, IBM Retail User Group, 1991 - 2016
Awards
- Metro Information Outstanding Client of the Year Service Award.
- Madison Who’s Who’s Registry of Executives and Professionals.
- Cabela’s IT Team of the Year Award.
Published Articles
Just Walk Out Solution Articles
https://muckrack.com/michael-sachar
Timeline
Sr. Manager North America
Cognizant Technology
01.2021 - 06.2024
IT Director
Goodwill Omaha
01.2018 - 01.2021
IT Solution Delivery Manager
Cabela’s
01.2013 - 01.2018
Director of Business Development and QA Manager
MobileBits
01.2012 - 01.2013
Solution Architect and Technical Support
Clarity Commerce
01.2011 - 01.2012
Director of POS
Beall’s Department Stores
01.2006 - 01.2011
Bachelor of Arts - Computer Science
Huntingdon College