Michael Ragas
Customer Care / Virtual Assistant / Registered Electrical Engineer
Lapu-Lapu City,Cebu
Summary
Result oriented individual seeking to excel in any role or position given. I will maximize all of my skills to achieve all the objectives of the organization and be a reliable asset to the company.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Engineering and Maintenance Senior Supervisor
Belcris Foods, Inc.
Mandaue City
02.2023 - Current
- Creation and timeliness implementation of preventive maintenance program for facilities & building, production machineries & equipment and refrigeration & air conditioning systems.
- Ensures the availability of production machineries & equipment and cold storages.
- Ensures the suitability for occupancy and integrity of the building and facilities.
- Reviews the work and deliverables of the sections supervisors.
- Manpower planning
- Budget planning and management
- Accurate and timeliness in report submission
- Compliance to the company's vision, mission and core values
Construction Administrator & Estimator
Praevallo Pty. Ltd.
Victoria
10.2022 - 01.2023
- Assist construction project managers to estimate and adhere to proper budgets, create project schedules, and communicate project updates
- Direct subcontractor, vendor, and supplier process by assembling bid packages including scope of work, bidding process, and needed construction documents
- Maintain accurate work logs of construction activities, job information sheets, and project team rosters
- Oversee construction contract administration and submittal log processes to ensure that the contract document requirements are met throughout the construction experience
- Enforce quality control process measures that ensure compliance with contracts, building, and code regulations
- Perform cash management, payroll, and billing tasks - prepare invoices, subcontracts, change orders, work orders, purchase orders, and punch lists
- Assemble the closeout package including maintenance agreements, equipment information, warranties, and contractor contact information
Engineering and Maintenance Senior Supervisor
Belcris Foods, Inc
Mandaue City
05.2021 - 10.2022
- Creation and timeliness implementation of preventive maintenance program for facilities & building, production machineries & equipment and refrigeration & air conditioning systems.
- Ensures the availability of production machineries & equipment and cold storages.
- Ensures the suitability for occupancy and integrity of the building and facilities.
- Reviews the work and deliverables of the sections supervisors.
- Manpower planning
- Budget planning and management
- Accurate and timeliness in report submission
- Compliance to the company's vision, mission and core values
Market Researcher
Smart Apartment Data
05.2020 - 05.2021
- Collects and studies information about customers, sales trends, products, and services to develop future marketing plans.
Electrical Site Engineer
Kinetics Phils. Electrical Construction Inc.
Lapu-Lapu City
10.2019 - 05.2021
- Direct and oversee electrical engineering projects at construction sites
- Resolves electrical issues
- Ensures that works adhere to safety standards, electrical codes and construction specifications.
- Balance project management and engineering tasks from designing electrical plans to monitoring contractors
Team Leader - Maintenance Engineer
First Multi-Tech Industrial And Development Corporation - BPI Visayas Operations
Mandaue City
02.2019 - 10.2019
- Creates and implements electrical preventive maintenance program.
- Evaluates collected data from the preventive maintenance work.
- Creates & submits on time accurate report about the scheduled preventive maintenance activity
- Manpower planning
- Budget management
Customer Service Representative
The Results Companies - Sprint
Lapu-Lapu City
06.2015 - 10.2015
- Ensures all concerns customer called in are resolved
- Provides accurate information about the customer inquiries about the services offered
- Upsells recent promotions
- Evaluates customers account and offer better services according to their usage
Customer Service Associate - Policy
Eperformax Contact Centers And BPO - EBay North America
Cebu City
11.2012 - 06.2014
- Cater to customers concerns about their accounts
- Explains to customers about their policy violations
- Assist customers in registering and reinstating accounts
- Evaluates accounts activities if they are adhering to the policy
Market Researcher
Dynata - Business To Consumers
Lapu-Lapu City
11.2011 - 06.2012
- Contact respondents to conduct survey about their most recent experience in the services they received from the clients
- Contact respondents to conduct survey about their preferred movies to watch
- Contact respondents to conduct political survey
Customer Service Representative
Sykes Asia, Inc. - AT&T Prepaid
Cebu City
11.2009 - 06.2010
- Ensures all concerns customer called in are resolved
- Provides accurate information about the customer inquiries about the services offered
- Upsells recent promotions
- Evaluates customers account and offer better services according to their usage
Education
Bachelor of Science - Electrical Engineering
Cebu Institute of Technology University
Cebu City 06.2014 - 03.2018
Skills
Compliance understanding
Data analysis
Staff oversight
Priority management
Budgeting
Strategic planning
Project Management
Staff Management
Construction Plans Reading and Analyzing - Blue Prints
Materials Cost and Estimation
Attention to Detail
Leadership
Timeline
Engineering and Maintenance Senior Supervisor
Belcris Foods, Inc.
02.2023 - Current
Construction Administrator & Estimator
Praevallo Pty. Ltd.
10.2022 - 01.2023
Engineering and Maintenance Senior Supervisor
Belcris Foods, Inc
05.2021 - 10.2022
Market Researcher
Smart Apartment Data
05.2020 - 05.2021
Electrical Site Engineer
Kinetics Phils. Electrical Construction Inc.
10.2019 - 05.2021
Team Leader - Maintenance Engineer
First Multi-Tech Industrial And Development Corporation - BPI Visayas Operations
02.2019 - 10.2019
Customer Service Representative
The Results Companies - Sprint
06.2015 - 10.2015
Bachelor of Science - Electrical Engineering
Cebu Institute of Technology University
06.2014 - 03.2018
Customer Service Associate - Policy
Eperformax Contact Centers And BPO - EBay North America
11.2012 - 06.2014
Market Researcher
Dynata - Business To Consumers
11.2011 - 06.2012
Customer Service Representative
Sykes Asia, Inc. - AT&T Prepaid
11.2009 - 06.2010
Running and Cycling
Running and cycling keeps me sane and helps me a lot when I am stressed.
Running and Cycling
Running and cycling keeps me sane and helps me a lot when I am stressed.
Running and Cycling
Running and cycling keeps me sane and helps me a lot when I am stressed.
Running and Cycling
Running and cycling keeps me sane and helps me a lot when I am stressed.