Michael Philip B. Sarno
Customer Service Representative
Paranaque City
Summary
Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.
Overview
13
13
years of professional experience
Work History
Tech Support Rep with Sales (Onsite)
Concentrix CVG Philippines Inc.
04.2021 - Current
- Account – Optus
Customer Advisor 1, Customer Service (WFH)
Concentrix CVG Philippines Inc.
10.2020 - 02.2021
- Account – Walmart (Retail)
- 4 months – Seasonal account
Customer Service Representative
Teleperformance Philippines
06.2019 - 01.2020
- Account – Transunion Credit Bureau
- 8 months
Customer Service Representative
Alorica Teleservices Inc.
10.2016 - 02.2018
- Account – Amazon US and UK
- 1 year, 4 months
IT Staff, Graphic Artist
Piña Colina Resort
05.2012 - 03.2015
- Update and maintain the company’s main website for their rates and promos to offer
- Doing a layout and design for their flyers, signage, etc
- Execute a basic program for their finance and corporate accounting using MS excel and input data (daily, monthly and yearly sales & expenses)
Education
Bachelor of Science - Computer Science
Emilio Aguinaldo College
Paco, ManilaSkills
Call center experience
Character References
John Rupertson Padolina
0994-604-4811
jpadolina91190@gmail.com
Operations Manager
Chazz Ace Fernandez
0912-332-9406
Team Leader
Mark Anthony Ho
09175770277
goowapo@yahoo.com
Operations Manager
Timeline
Tech Support Rep with Sales (Onsite)
Concentrix CVG Philippines Inc.
04.2021 - Current
Customer Advisor 1, Customer Service (WFH)
Concentrix CVG Philippines Inc.
10.2020 - 02.2021
Customer Service Representative
Teleperformance Philippines
06.2019 - 01.2020
Customer Service Representative
Alorica Teleservices Inc.
10.2016 - 02.2018
IT Staff, Graphic Artist
Piña Colina Resort
05.2012 - 03.2015
Bachelor of Science - Computer Science
Emilio Aguinaldo College
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