Michael Peyes Jr.

• Managed daily operations with strong and consistent delivery of service levels of the following JH Life New Business Teams :

* New Business Check Coordination

* JH Life Front End

* JH Life Med Fees

* JH Life Vendor Management

* JH Life Replacement

• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Held weekly team meetings to inform team members on company news and updates.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Managed new business and APS summarizer operations.
• Assist underwriting task for Manulife Singapore
• Assist underwriting task for Manulife Philippines

• Evaluated applications to determine insurance coverage and appropriate risk classifications.

• Built positive client relationships through clear communication of underwriting decisions and prompt responses to inquiries.
• Mentored junior underwriters in technical aspects of the job, enhancing their knowledge and skills for improved performance.
• Leveraged strong analytical skills to assess complex risks accurately while maintaining profitability objectives.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Achieved high levels of customer satisfaction by consistently delivering accurate, timely, and clear advice to applicants regarding their life insurance coverage options.
• Evaluated complex cases involving multiple risk factors and provided recommendations based on thorough analysis of the applicant''s overall insurability profile.
• Maintained strict compliance with industry regulations while skillfully navigating complex underwriting guidelines.
• Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.

• Evaluated drugs, hospital, and routine claims by analyzing case files and reviewing relevant documentation.
• Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.