MICHAEL O. CARDONA
Valenzuela, Metro Manila
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
9
9
years of professional experience
Work History
Acquisition Specialist
DHB Group
07.2024 - 02.2025
- Find properties/houses that fit the companies criteria.
- Call listing agent and gather more information to come up with an offer.
- . Preparing and reviewing purchase agreements.
- Negotiating purchase terms and contract with seller's agent
- Building and maintaining relationships with real estate professionals.
Inside Sales Agent/Cold Caller
ANT Enterprise
01.2024 - 05.2024
- Call leads and set an appointment
- Gather and research property details
- Enter data information in CRM
Cold Caller
Roopler
07.2022 - 10.2023
- Call leads and set an appointment
- Gather property details
- Enter data information in CRM
Appointment Setter/Assistant
Mitten Property Solutions
09.2023 - 01.2024
- Manage Creative REI inbox
- Manage Forefront Tasks
- Prepare Disposition package
- Set appointment and Data Entry
Appraisal Coordinator (VA)
Truefootage
04.2022 - 06.2022
- Company Overview: Real Estate
- Email and Calendar management
- Data entry
- Assist Client with the appraisal orders
- Schedule Appraisal Appointment
- Email and Phone marketing
- Real Estate
Fraud Specialist
HSBC HDPP
08.2021 - 04.2022
- Assist customers with their card related issues
- Reset or remove card blocks
- Process card replacement
- Refer customers to relevant team if concern is out of scoop
Customer Care Consultant
Diversify Offshore Stuffing Solution
10.2020 - 08.2021
- Assist customers with their orders via chat or email
- Coordinate with Suppliers and Couriers
- Do outbound calls if needed
- Process refund or replacement
Quality Assurance Specialist
Telco Services Australia
10.2018 - 10.2020
- Review of voice recordings or data sets as per the quality assurance schedule and brief
- Assessment records completed via approved assessment methods
- Reports all identified opportunities via approved feedback methods and process
- Escalation of high severity non-compliance completed for all instances
- Had reviewed several Telstra OneSource to ensure alignment to current process and procedures
- Keep details of record activities, discussions and agreed action plans to ensure that information is accurate, and prompt follow-up occurs where applicable
- Monitor and follow up outstanding issues
Order management Warm Transfer
Telco Services Australia
11.2016 - 09.2018
- Ensures customer’s orders are setup completely and accurately in the system
- Coordinates with Case managers for orders under remediation
- Able to consistently meet SLA in customer contact for completion of orders
- Proactively took role in spearheading outbound team and contributed to several process and call flow improvement
Customer Relation Officer
Telco Services Australia
09.2015 - 11.2016
- Assist Telstra customer with their phone enquiry
- Reach out appropriate department to resolve customer’s concern
Education
Undergraduate - HRM
Colegio de Dagupan
06.2008
Skills
- Data Entry
- Appointment setting
- Calendar Management
- Phone support
- Email management
- Microsoft Excel
- Customer service excellence
- Adaptability and flexibility
- Time management
- Interpersonal skills
Personal Information
- Date of Birth: 01/26/88
- Nationality: Filipino
- Marital Status: Single
Contact Details
+639171391157, cardona.michael2688@gmail.com
Timeline
Acquisition Specialist
DHB Group
07.2024 - 02.2025
Inside Sales Agent/Cold Caller
ANT Enterprise
01.2024 - 05.2024
Appointment Setter/Assistant
Mitten Property Solutions
09.2023 - 01.2024
Cold Caller
Roopler
07.2022 - 10.2023
Appraisal Coordinator (VA)
Truefootage
04.2022 - 06.2022
Fraud Specialist
HSBC HDPP
08.2021 - 04.2022
Customer Care Consultant
Diversify Offshore Stuffing Solution
10.2020 - 08.2021
Quality Assurance Specialist
Telco Services Australia
10.2018 - 10.2020
Order management Warm Transfer
Telco Services Australia
11.2016 - 09.2018
Customer Relation Officer
Telco Services Australia
09.2015 - 11.2016
Undergraduate - HRM
Colegio de Dagupan
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