Michael Nacorda

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

• Exceeded goals through effective task prioritization and great work ethic.

• Participated in continuous improvement by generating suggestions,engaging in problem-solving activities to support teamwork.

• Served customers and followed outlined steps of service.

• Quickly learned skills and applied them to daily tasks, improving efficiency and productivity.

• Increased customer satisfaction by resolving first page placement issues.

• Actively listened to customers, handled concerns quickly and escalated

major issues to supervisor.

• Carried out day-to-day duties accurately and efficiently.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Actively listened to customers requests, confirming full understanding before addressing concerns.

• Worked with customers to understands needs and provide excellent service.

• Maintained energy and enthusiasm in fast-paced environment.

• Developed and maintained courteous and effective working relationships.

• Helped customers locate products and checked store system for merchandise at other sites.

• Engaged with customers to effectively build rapport and lasting relationships.

• Trained and developed new sales team associates in products, selling techniques and company procedures.

• Solved customer challenges by offering relevant products and services.

• Increased sales by offering advice on purchases and promoting additional products.

• Actively listened to customers requests, confirming full understanding before addressing concerns.

• Worked with customers to understand needs and provide excellent service.

• Increased customer satisfaction by resolving mobile issues.

• Demonstrated respect, friendliness and willingness to help wherever needed.