Michael Moralde III
Bacoor
Summary
Organized and dependable candidate; Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Content Moderator
Tiktok ByteDance
03.2023 - 10.2023
- Critically analyzed livestream videos of TikTok Singapore.
- Ensured consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Reduced response time for content review, ensuring safer online environment for users.
- Efficiently moderated over 600 videos per day
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Technical Support Representative
Intuit
12.2021 - 10.2022
- Provided technical assistance to Intuit QuickBooks users across United States.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Generated sales from upselling products or upgrading customer's current software.
Sales Advisor I
GM OnStar
09.2020 - 05.2021
- Generated sales by selling customers various subscription plans for their vehicle.
- Provided troubleshooting steps to customers upon facing technical issues regarding their OnStar device and subscription.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Doordash
09.2019 - 04.2020
- Provided step-by-step technical assistance to Doordash delivery drivers upon encountering technical glitches on their Doordash dasher smartphone application.
- Provided accurate information to customers awaiting delivery.
- Updated account information to maintain Doordash delivery drivers' records.
- Offered advice and assistance to Doordash drivers for various situation within delivery protocols.
Technical Support Representative
Motorola
Pasay City, Metro Manila
12.2018 - 05.2019
- Managed to take and resolve over 100 calls per day.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions for their Motorola Smartphone.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Bachelor of Arts - Legal Studies
Lyceum of The Philippines University
Bacoor City, Cavite 04.2001 -
Skills
Problem solvingActive listeningTech-savvyMulti-taskingCommunicationComprehensionAttention to detailData Entry & ResearchEmpathySalesforceGoogle ToolsMicrosoft Office
Cultural Awareness
Social media knowledge
Timeline
Content Moderator
Tiktok ByteDance
03.2023 - 10.2023
Technical Support Representative
Intuit
12.2021 - 10.2022
Sales Advisor I
GM OnStar
09.2020 - 05.2021
Customer Service Representative
Doordash
09.2019 - 04.2020
Technical Support Representative
Motorola
12.2018 - 05.2019
Bachelor of Arts - Legal Studies
Lyceum of The Philippines University
04.2001 -