Michael Mitra
Customer Experience Specialist
Tiaong
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Specialist
Alorica
05.2021 - Current
- Answering and handling incoming technical support, new subscriber and Customer Retention Calls
- Responding to customer inquiries, complaints and other transactions on behalf of the client in a manner that is consistent with the provisions system applications and client policies
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Sales Associate
Baklawa Made batter Sugar Candies LLC
04.2016 - 06.2020
- Maintains store shelves by observing display of company products, removing damaged or freshness-water products, tidying store shelves, providing optimum display of products
- Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting sales supervisor to reorder when level appears low, arranging for return and credit for damaged products
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Store Manager
Puregold Price Club Inc. Supermarket
09.2011 - 12.2015
- Meet financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensure standards for quality, customer service and health and safety measures.
- Maintain store's cleanliness and health and safety measures
- Manages operating expense effectively by implementing cost-effective plans Merchandising and Shrinkage Control
- Ensures correct and timely implementation of space rentals
- Initiates competitive study to identify opportunities that will help improve sales and customer service.
Retail Sales Associate
Robinsons Appliances
04.2007 - 12.2010
- Successfully assisted customers with products selections and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Helps in maintaining warehouse cleanliness and proper stock and inventory.
Education
Bachelor of Science in Business Administration - Marketing -
Philippine School Of Business Administration
06.2002 - 05.2005
Bachelor of Science in Computer Science - undefined
System Technology Institute(STI) College
06.2000 - 05.2002
Skills
Client Advocacy
Workforce Management
Information Security
Product Sales
Customer Needs Assessment
Shipping and receiving operations
Training
Communication Skills Training, Accenture Online Near-Hire Training (NHT) Program - Edulynx Corporation and Philippine Business for Social Progress, 04/21/2021, 05/11/2021
Timeline
Customer Experience Specialist
Alorica
05.2021 - Current
Sales Associate
Baklawa Made batter Sugar Candies LLC
04.2016 - 06.2020
Store Manager
Puregold Price Club Inc. Supermarket
09.2011 - 12.2015
Retail Sales Associate
Robinsons Appliances
04.2007 - 12.2010
Bachelor of Science in Business Administration - Marketing -
Philippine School Of Business Administration
06.2002 - 05.2005
Bachelor of Science in Computer Science - undefined
System Technology Institute(STI) College
06.2000 - 05.2002